| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (pending applications) Percentage of existing health care providers receiving an NPI | 0% | 100% | 91% |
| 2 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 95% | 98% | 93% |
| 3 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 7 | 5 | 1 |
| 4 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 20% | 15% | 30% |
| 5 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (pending applications) Percentage of existing health care providers receiving an NPI | 100% | 100% | 97% |
| 6 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | 94% |
| 7 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 3 | 1 |
| 8 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | 29% |
| 9 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | 100% |
| 10 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | 93% |
| 11 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | 1 |
| 12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | 30% |
| 13 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | TBD |
| 14 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | TBD |
| 15 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | TBD |
| 16 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | TBD |
| 17 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | TBD |
| 18 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | TBD |
| 19 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | TBD |
| 20 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | TBD |
| 21 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Delivery Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | 17 |
| 22 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | 26 |
| 23 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | 16 |
| 24 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | 27 |
| 25 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | TBD |
| 26 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | TBD |
| 27 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | TBD |
| 28 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | TBD |
| 29 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100% | 100% | 100% |
| 30 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100 | 100% | TBD |
| 31 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100 | 100% | TBD |
| 32 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100 | 100% | TBD |
| 33 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | |
| 34 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Delivery Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | |
| 35 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100% | 100% | |
| 36 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | |
| 37 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | |
| 38 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | |
| 39 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | |
| 40 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | |
| 41 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | |
| 42 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | |
| 43 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | |
| 44 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | |
| 45 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Delivery Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | |
| 46 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100% | 100% | |
| 47 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | |
| 48 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | |
| 49 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | |
| 50 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | |
| 51 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | |
| 52 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Delivery Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | |
| 53 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100% | 100% | |
| 54 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | (new applications) Percentage of new applicants receiving an NPI | 100% | 100% | |
| 55 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Percentage of system availability | 93% | 93% | |
| 56 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | Percent of web cases that require manual intervention | 30% | 30% | |
| 57 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of day for Enumerator to process un-clean paper applications | 30 | 30 | |
| 58 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Number of days to process a clean web application | 5 | 5 | |
| 59 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Delivery Time | Number of days for Enumerator to process a clean paper application | 20 | 20 | |
| 60 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | Percent of NPPES data available for Data Dissemination | 100% | 100% | |