| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of Providers accessing data via internet (Pilot of 100 health care providers) | 0 | 100 | 45 |
| 2 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | 95% | 96% | 96% |
| 3 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | -- | 2% | 2% |
| 4 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | 95% | 95% | 95% |
| 5 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Number of Providers accessing data via internet(Pilot of 100 health care providers) | 45 | 100 | 100 |
| 6 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | 96% | 98% | 98% |
| 7 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | 2% | 2% | 2% |
| 8 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | 95% | 95% | 95% |
| 9 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | 1% | 5% | 5% |
| 10 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | 97% | 98% | 98% |
| 11 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | 2% | 2% | 2% |
| 12 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | 95% | 95% | 96% |
| 13 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | 5% | 10% | TBD |
| 14 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | 98% | 98% | TBD |
| 15 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | 2% | 2% | TBD |
| 16 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | 96% | 95% | TBD |
| 17 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | TBD | 40% | TBD |
| 18 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | TBD | 98% | TBD |
| 19 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | TBD | 2% | TBD |
| 20 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | TBD | 95% | TBD |
| 21 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | TBD | 60% | TBD |
| 22 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | TBD | 98% | TBD |
| 23 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | TBD | 2% | TBD |
| 24 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | TBD | 95% | TBD |
| 25 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | TBD | 80% | TBD |
| 26 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | TBD | 98% | TBD |
| 27 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | TBD | 2% | TBD |
| 28 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | TBD | 95% | TBD |
| 29 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | TBD | 90% | TBD |
| 30 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | TBD | 98% | TBD |
| 31 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | TBD | 80 | TBD |
| 32 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | TBD | 95% | TBD |
| 33 | 2014 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Health Care Administration | Percentage of providers having access to Beneficiary eligibility status via the internet (as opposed to through their contractors) | TBD | 100% | TBD |
| 34 | 2014 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Access | Percent of claims and eligibility data available to providers during operating hours (contractor operating hours vary) | TBD | 98% | TBD |
| 35 | 2014 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Errors | Reduction in Error rate in each quarterly release (baseline fluctuates with every release based on issues identified) | TBD | 2% | TBD |
| 36 | 2014 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Accessibility | Percentage of Eligibility System is available to contractors and providers during operating hour, which vary. | TBD | 95% | TBD |