| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2007: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2007: 125:1 |
| 2 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2008: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2008: 177:1 |
| 3 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2009: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2009: TBD |
| 4 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2010: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2010: TBD |
| 5 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2011: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2011: TBD |
| 6 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2012: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2012: TBD |
| 7 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2013: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2013: TBD |
| 8 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | FPLS Benefit-to-Cost Ratio (Annual FPLS-attributable Child Support collections to IT dollars spent). | FY2006 FPLS Benefit-to-Cost Ratio: 126:1 | FY2014: Maintain FPLS Benefit-to-Cost Ratio greater than 75:1 | FY2014: TBD |
| 9 | 2007 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2007: $2.191 Billion (includes increased collections from garnishments of SSA benefits that have been recorded since July 2007) | FY2007: $2.465 Billion |
| 10 | 2008 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2008: $2.853 Billion | FY2008: $3.994 Billion |
| 11 | 2009 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2009: $2.867 Billion | FY2009: TBD |
| 12 | 2010 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2010: $2.881 Billion | FY2010: TBD |
| 13 | 2011 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2011: $2.896 Billion | FY2011: TBD |
| 14 | 2012 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2012: $2.910 Billion | FY2012: TBD |
| 15 | 2013 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2013: $2.925 Billion | FY2013: TBD |
| 16 | 2014 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Mission and Business Results | Social Services | Total FPLS Attributable Child Support Collections (from Federal Offset, Passport Denial, MSFIDM, SSA Garnishments and NDNH-Attributable Collections). | FY2006 FPLS attributable collections: $2.180 Billion | 0.5% Annual Increase in FPLS-Attributable Collections FY2014: $2.939 Billion | FY2014: TBD |
| 17 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Percent increase in number of NDNH locate records with valid SSN information that are available for matching. | FY2006: 4.6% increase from previous year in NDNH locate data available for matching | FY2007: 1% increase from previous year. | FY2007: 6.4% increase from previous year. |
| 18 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Percent increase in number of NDNH locate records with valid SSN information that are available for matching. | FY2006: 4.6% increase from previous year in NDNH locate data available for matching | FY2008: 1% increase from previous year. | FY2008: 3.3% increase from previous year. |
| 19 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2007: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. |
| 20 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2008: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. |
| 21 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2009: TBD |
| 22 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2010: TBD |
| 23 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2011: TBD |
| 24 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2012: TBD |
| 25 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2013: TBD |
| 26 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of FPLS data processing and system availability standards that are met in all four quarters of a fiscal year. | FY2006: 9 of 9 FPLS data processing and system availability standards met in all 4 quarters. | Continue to meet all 9 FPLS data processing and system availability standards in all 4 quarters. | FY2014: TBD |
| 27 | 2007 | S.O. 3.4 - Address the needs, strengths and abilities of vulnerable populations | Customer Results | Access | Number of legislatively authorized State and Federal Agencies for which data matches have been implemented to support government-wide cost savings. | FY2006: Conducted data matches with 56 State and Federal Agencies. | Increase number of State and Federal Agencies successfully matching with FPLS data to 57 in FY2007 | FY2007: 68 State and Federal Agencies matching with FPLS data. |
| 28 | 2008 | S.O. 3.4 - Address the needs, strengths and abilities of vulnerable populations | Customer Results | Access | Number of legislatively authorized State and Federal Agencies for which data matches have been implemented to support government-wide cost savings. | FY2006: Conducted data matches with 56 State and Federal Agencies. | Increase number of State and Federal Agencies successfully matching with FPLS data to 70 in FY2008 | FY2008: 79 State and Federal Agencies matching with FPLS data. |
| 29 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Security | Number of States conducting Secure FTP pilot by September 2007. | 0 States using Secure FTP in FY2006. | Conduct 2 State pilots of Secure FTP in FY2007 | FY2007: 1 State and 1 employer piloting Secure FTP. |
| 30 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Number of States migrated to NCC's Connect:Direct network for interstate communication. | FY2007 - 0 States using C:D | Increase number of States Using C:D network to 15 by Sept. 2008 | FY2008: 0 States using C:D; migration postponed. |
| 31 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Number of States migrated to NCC's Connect:Direct network for interstate communication. | FY2007 - 0 States using C:D | Increase number of States Using C:D network to 30 by Sept. 2009 | FY2009: TBD |
| 32 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Number of States migrated to NCC's Connect:Direct network for interstate communication. | FY2007 - 0 States using C:D | Increase number of States Using C:D network to 45 by Sept. 2010 | FY2010: TBD |
| 33 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Number of States migrated to NCC's Connect:Direct network for interstate communication. | FY2007 - 0 States using C:D | Increase number of States Using C:D network to 54 by Sept. 2011 | FY2011: TBD |
| 34 | 2008 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2008: 0.5% increase in locate and asset information sent to States. | FY2008: 16.2% increase from previous year. |
| 35 | 2009 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2009: 0.5% increase in locate and asset information sent to States. | FY2009: TBD |
| 36 | 2010 | S.O. 1.1 - Broaden health insurance and long-term care coverage | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2010: 0.5% increase in locate and asset information sent to States. | FY2010: TBD |
| 37 | 2011 | S.O. 1.1 - Broaden health insurance and long-term care coverage | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2011: 0.5% increase in locate and asset information sent to States. | FY2011: TBD |
| 38 | 2012 | S.O. 1.1 - Broaden health insurance and long-term care coverage | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2012: 0.5% increase in locate and asset information sent to States. | FY2012: TBD |
| 39 | 2013 | S.O. 1.1 - Broaden health insurance and long-term care coverage | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2013: 0.5% increase in locate and asset information sent to States. | FY2013: TBD |
| 40 | 2014 | S.O. 1.1 - Broaden health insurance and long-term care coverage | Technology | External Data Sharing | Annual percent increase in locate and asset information returned to States. | FY2007: 19.0 million total FPLS locate and asset records sent to States. | FY2014: 0.5% increase in locate and asset information sent to States. | FY2014: TBD |
| 41 | 2008 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2008: 10% increase in number of e-IWOs sent from States to Employers. | FY2008: 28.1% increase from previous year. |
| 42 | 2009 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2009: 10% increase in number of e-IWOs sent from States to Employers. | FY2009: TBD |
| 43 | 2010 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2010: 5% increase in number of e-IWOs sent from States to Employers. | FY2010: TBD |
| 44 | 2011 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2011: 5% increase in number of e-IWOs sent from States to Employers. | FY2011: TBD |
| 45 | 2012 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2012: 2% increase in number of e-IWOs sent from States to Employers. | FY2012: TBD |
| 46 | 2013 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2013: 2% increase in number of e-IWOs sent from States to Employers. | FY2013: TBD |
| 47 | 2014 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Service Efficiency | Annual percent increase in number of IWOs sent electronically. | FY2007: 19,732 e-IWOs sent to 1 Federal Employer. | FY2014: 2% increase in number of e-IWOs sent from States to Employers. | FY2014: TBD |
| 48 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Number of States and Employer with access to e-IWO portal for data exchange. | FY2007: 12 States and 19 National Employers using e-IWO. | FY2008: Increase number of e-IWO users to 17 States and 24 National Employers. | FY2008: 13 States and 19 Employers |
| 49 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Number of States and Employer with access to e-IWO portal for data exchange. | FY2007: 12 States and 19 National Employers using e-IWO. | FY2009: Increase number of e-IWO users to 20 States and 29 National Employers. | FY2009: TBD |
| 50 | 2008 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Access | Percent increase in number of data exchange agreements between States to increase interstate communication. | FY2007: 13,934 data exchange agreements between States. | FY2008: 10% increase in number of interstate data exchange agreements. | FY2008: 10.6% increase from previous year. |
| 51 | 2009 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Access | Percent increase in number of data exchange agreements between States to increase interstate communication. | FY2007: 13,934 data exchange agreements between States. | FY2009: 5% increase in number of interstate data exchange agreements. | FY2009: TBD |
| 52 | 2010 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Access | Percent increase in number of data exchange agreements between States to increase interstate communication. | FY2007: 13,934 data exchange agreements between States. | FY2010: 2% increase in number of interstate data exchange agreements. | FY2010: TBD |
| 53 | 2008 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Access | Number of States exchanging Child Support data through QUICK. | FY2007: 6 States exchanging Child Support data through QUICK. | FY2008: 12 States exchanging Child Support data through QUICK. | FY2008: 11 States |
| 54 | 2009 | S.O. 3.1 - Promote the economic independence and social well-being of individuals and families across the lifespan | Customer Results | Access | Number of States exchanging Child Support data through QUICK. | FY2007: 6 States exchanging Child Support data through QUICK. | FY2009: 22 States exchanging Child Support data through QUICK. | FY2009: TBD |