| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 |
| 2 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 80 | 78 |
| 3 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness qualifiers resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 |
| 4 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 - prior to UFMS deployment on April 25, 2005 | -2 | 0 |
| 5 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 estimated as of 7/31/2007 |
| 6 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 82 | 79 estimated as of 7/31/2007 |
| 7 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | 0 estimated as of 7/31/2007 |
| 8 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -2 | -5 estimated as of 7/31/2007 |
| 9 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 10 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 81 | TBD at end of the period. |
| 11 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -3 | TBD at end of the period. |
| 13 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 14 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 83 | TBD at end of the period. |
| 15 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 16 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -4 | TBD at end of the period. |
| 17 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 18 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 84 | TBD at end of the period. |
| 19 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 20 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -5 | TBD at end of the period. |
| 21 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 22 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 85 | TBD at end of the period. |
| 23 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 24 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -6 | TBD at end of the period. |
| 25 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 26 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 86 | TBD at end of the period. |
| 27 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 28 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -7 | TBD at end of the period. |
| 29 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 30 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % user fee customer satisfaction with online service | 75 | 87 | TBD at end of the period. |
| 31 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | Number of weakness citations (qualified opinions) resulting from annual external audit of FDA finanical books. | 0 | 0 | TBD at end of the period. |
| 32 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in FDA financial transaction IT unit costs | 0 | -8 | TBD at end of the period. |