Exhibit 300 (BY2009) for FDA Consolidated Infrastructure

PART ONE

OVERVIEW

1. Date of Submission:: 2008-02-04

2. Agency:: 009

3. Bureau:: 10

4. Name of this Capital Asset:: FDA Consolidated Infrastructure (FY09)

5. Unique Project Identifier:: 009-10-02-00-01-7031-00

6. What kind of investment will this be in FY2009?: Operations and Maintenance

7. What was the first budget year this investment was submitted to OMB?: FY2004

8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap.: This investment supports the PMA EGov initiative by providing IT infrastructure support and services through electronic delivery mechanisms (Internet, e-business tools) which enable business operations. It also supports the HHS goals of effective management of IT and advancing scientific and biomedical research and development related to health and human services through information delivery: internally, to state and local governments, medical industry, scientific communities, and the public. It also serves to transport and leverage delivery of HHS regulatory activities. Stakeholders rely on FDA for the safety of regulated products. Prior to FY2004, the FDA IT infrastructure was managed in a decentralized manner based on the needs and work environment of the Centers (with the exception of Telecom & WAN). This made it difficult to effect change in strategic direction, policy development or benefit from gains in efficiency in process, acquisition, standards development, and managing maintenance costs. This investment represents the decision to provide a portfolio of services to 12,000 staff via a consolidated infrastructure shared services model framed by a performance based Service Level Agreement (SLA). The services include: server management, telecommunications & network; Customer Care & a consolidated IT Helpdesk with on-site support; Applied Engineering: ensures successful systems integration & security operations; Strategic Projects - customer relationship management, planning/project management, & training efforts; Internet/Intranet Infrastructure management; & White Oak Data Center Consolidation. This selected approach continues to correct inefficiencies of a decentralized model while reinvesting savings into quality improvement activities including risk management.

9. Did the Agency's Executive/Investment Committee approve this request?: yes

9.a. If "yes," what was the date of this approval?: 2007-06-26

10. Did the Project Manager review this Exhibit?: yes

11.a. What is the current FAC-P/PM certification level of the project/program manager?: Senior/Expert-level

12. Has the agency developed and/or promoted cost effective, energy-efficient and environmentally sustainable techniques or practices for this project.: yes

12.a. Will this investment include electronic assets (including computers)?: yes

13. Does this investment directly support one of the PMA initiatives?: yes

If yes, select the initiatives that apply:

Initiative Name
Expanded E-Government

13.a. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? (e.g. If E-Gov is selected, is it an approved shared service provider or the managing partner?): E-Gov. OITSS is an approved FDA shared service provider comprised of both FTEs and contractors. Provides IT infrastructure support and services through electronic delivery mechanisms (Internet, e-business tools) that enable business operations. Stakeholders rely on FDA for the safety of regulated products. Information is delivered internally, to state & local governments, medical industry, scientific communities, & the public. Serves to transport & leverage delivery of HHS regulatory activities.

14. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)?: no

15. Is this investment for information technology?: yes

16. What is the level of the IT Project (per CIO Council's PM Guidance)?: Level 2

17. What project management qualifications does the Project Manager have? (per CIO Council's PM Guidance): (1) Project manager has been validated as qualified for this investment

18. Is this investment identified as high risk on the Q4 - FY 2007 agency high risk report (per OMB memorandum M-05-23)?: no

19. Is this a financial management system?: no

20. What is the percentage breakout for the total FY2009 funding request for the following? (This should total 100%)

Area	Percentage
Hardware	15
Software	12
Services	60
Other	14

21. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities?: yes

22. Contact information of individual responsible for privacy related questions.

Name	Betty Dorsey
Phone Number	301-827-6500
Title	FDA Privacy Act Officer
Email	betty.dorsey@fda.hhs.gov

23. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval?: yes

24. Does this investment directly support one of the GAO High Risk Areas?: no

SUMMARY OF SPEND

1. Provide the total estimated life-cycle cost for this investment by completing the following table. All amounts represent budget authority in millions, and are rounded to three decimal places. Federal personnel costs should be included only in the row designated Government FTE Cost, and should be excluded from the amounts shown for Planning, Full Acquisition, and Operation/Maintenance. The total estimated annual cost of the investment is the sum of costs for Planning, Full Acquisition, and Operation/Maintenance. For Federal buildings and facilities, life-cycle costs should include long term energy, environmental, decommissioning, and/or restoration costs. The costs associated with the entire life-cycle of the investment should be included in this report. All amounts represent Budget Authority Note: For the cross-agency investments, this table should include all funding (both managing partner and partner agencies). Government FTE Costs should not be included as part of the TOTAL represented.

Cost Type	Py-1 & Earlier -2006	PY 2007	CY 2008	BY 2009
Planning Budgetary Resources	0.000	0.000	0.000	0.000
Acquisition Budgetary Resources	0.000	0.000	0.000	0.000
Maintenance Budgetary Resources	203.526	78.467	79.168	80.049
Government FTE Cost	75.454	28.968	29.106	31.502
# of FTEs	225	227	227	227

2. Will this project require the agency to hire additional FTE's?: no

3. If the summary of spending has changed from the FY2008 President's budget request, briefly explain those changes.: An increase of approximately $3M per year for FY2006, 2007, and 2008 for the HHS Enterprise Email System (EES) that will provide a unified enterprise-wide email and calendaring system. The funds will cover implementation costs that include mailbox fees.

PERFORMANCE

In order to successfully address this area of the exhibit 300, performance goals must be provided for the agency and be linked to the annual performance plan. The investment must discuss the agency's mission and strategic goals, and performance measures (indicators) must be provided. These goals need to map to the gap in the agency's strategic goals and objectives this investment is designed to fill. They are the internal and external performance benefits this investment is expected to deliver to the agency (e.g., improve efficiency by 60 percent, increase citizen participation by 300 percent a year to achieve an overall citizen participation rate of 75 percent by FY 2xxx, etc.). The goals must be clearly measurable investment outcomes, and if applicable, investment outputs. They do not include the completion date of the module, milestones, or investment, or general goals, such as, significant, better, improved that do not have a quantitative measure.

Agencies must use the following table to report performance goals and measures for the major investment and use the Federal Enterprise Architecture (FEA) Performance Reference Model (PRM). Map all Measurement Indicators to the corresponding Measurement Area and Measurement Grouping identified in the PRM. There should be at least one Measurement Indicator for each of the four different Measurement Areas (for each fiscal year). The PRM is available at www.egov.gov. The table can be extended to include performance measures for years beyond FY 2009.

Row	Fiscal Year	Strategic Goal Supported	Measurement Area	Measurement Grouping	Measurement Indicator	Baseline	Planned Improvement to the Baseline	Actual Results
1	2005	Effective Management of Human Capital/Information Technology/Resources	Technology	Operations and Maintenance Costs	IT Infrastructure maintenance cost	Current cost of infrastructure maintenance	10% reduction in cost of infrastructure maintenance	5% cost reduction
2	2005	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Efficiency	Hours per day that products and services are available	Most distributed support organizations provided service 12 hours/day, 5 days/week	Critical systems available 24 x 7	Critical systems available 24 X 7
3	2005	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Availability	Hours per day that products and services are available	Most distributed support organizations provided service 12 hours/day, 5 days/week	Tier 1 Help desk support available 24 x 7	Tier 1 Help desk support available 24 X 7
4	2005	Effective Management of Human Capital/Information Technology/Resources	Technology	Operations and Maintenance Costs	Number of servers	Current number of servers (>700)	10% reduction in servers (more efficient use of resources in addition to maintenance cost reduction)	2.5% reduction in servers
5	2006	Effective Management of Human Capital/Information Technology/Resources	Technology	Licensing Costs	% reduction in cost of enterprise-wide software licensing	Current cost of enterprise supported software licensing	10% reduction in licensing costs through economies of scale	10% reduction in licensing costs
6	2006	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	Average time between request and fulfillment	Desktop support calls handled in 6 or more hours, on average	Desktop support calls closed with first Help Desk contact, where possible	72% are closed with first Help Desk contact. For those requiring deskside support, 96% are closed within 6 hours
7	2006	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Number of professional development courses per year taken by technical staff	No current requirement for continuing professional development	One course per year for all technical staff	65% technical staff have attended training.
8	2006	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Knowledge Management	Number of Documented Processes	Current Number of documented processes	100% of processes are documented as they are developed and standardized	90% of processes are documented as they are developed and standardized.
9	2007	Effective Management of Human Capital/Information Technology/Resources	Technology	Improvement	% reduction in cost due to improved efficiencies	Current service plans for Blackberry.	Better management of service plans will reduce overall costs by 10%.	Overall costs reduced by 26%
10	2007	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within two minutes	90% of calls in < 2 minutes	92% of calls in < 2 minutes	95% of calls were answered in < 2 minutes
11	2007	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Efficiency	% of time servers are available	89% of time servers are available	90% of time servers are available	95% server availability
12	2007	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.6	4.8
13	2008	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	% of Availability	97% availability Blackberry Messaging Service	98% availability of Blackberry services (outside of vendor failure or maintenance)	TBD
14	2008	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within two minutes	92% of calls in < 2 minutes	94% of calls in < 2 minutes	TBD
15	2008	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Efficiency	% of time servers are available	90% of time servers are available	90% of time servers are available	TBD
16	2008	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.65	TBD
17	2009	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	% of Availability	98% availability Blackberry Messaging Service	99% availability of Blackberry services (outside of vendor failure or maintenance)	TBD
18	2009	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within two minutes	94% of calls in < 2 minutes	95% of calls in < 2 minutes	TBD
19	2009	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Efficiency	% of time servers are available	90% of time servers are available	maintain 90% of time servers are available	TBD
20	2009	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.7	TBD
21	2010	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	% of Availability	99% availability Blackberry Messaging Service	maintain 99% availability of Blackberry services (outside of vendor failure or maintenance)	TBD
22	2010	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within two minutes	95% of calls in < 2 minutes	maintain 95% of calls in < 2 minutes	TBD
23	2010	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Efficiency	% of time servers are available	90% of time servers are available	maintain 90% of time servers are available	TBD
24	2010	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.75	TBD
25	2011	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	% of Availability	99% availability Blackberry Messaging Service	maintain 99% availability of Blackberry services (outside of vendor failure or maintenance)	TBD
26	2011	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within one minute	95% of calls in < 2 minutes	maintain 95% of calls in < 2 minutes	TBD
27	2011	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Efficiency	% of time servers are available	90% of time servers are available	maintain 90% of time servers are available	TBD
28	2011	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.8	TBD
29	2012	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	% of Availability	99% availability Blackberry Messaging Service	maintain 99% availability of Blackberry services (outside of vendor failure or maintenance)	TBD
30	2012	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within one minute	95% of calls in < 2 minutes	maintain 95% of calls in < 2 minutes	TBD
31	2012	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Productivity	% of time servers are available	90% of time servers are available	maintain 90% of time servers are available	TBD
32	2012	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.8	TBD
33	2013	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	% of Availability	99% availability Blackberry Messaging Service	maintain 99% availability of Blackberry services (outside of vendor failure or maintenance)	TBD
34	2013	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Response Time	% wait time to talk to Tier 1 level support within one minute	95% of calls in < 2 minutes	maintain 95% of calls in < 2 minutes	TBD
35	2013	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Productivity	% of time servers are available	90% of time servers are available	maintain 90% of time servers are available	TBD
36	2013	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Higher Education	Average rating of customer satisfaction with course material	4.5 (scale of 1.0-5.0)	4.8	TBD

Enterprise Architecture

In order to successfully address this area of the business case and capital asset plan you must ensure the investment is included in the agency's EA and Capital Planning and Investment Control (CPIC) process, and is mapped to and supports the FEA. You must also ensure the business case demonstrates the relationship between the investment and the business, performance, data, services, application, and technology layers of the agency's EA.

1. Is this investment included in your agency's target enterprise architecture?: yes

2. Is this investment included in the agency's EA Transition Strategy?: yes

2.a. If yes, provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment.: FDA Consolidated Infrastructure

3. Is this investment identified in a completed (contains a target architecture) and approved segment architecture?: no

4. Identify the service components funded by this major IT investment (e.g., knowledge management, content management, customer relationship management, etc.). Provide this information in the format of the following table. For detailed guidance regarding components, please refer to http://www.whitehouse.gov/omb/egov/. Component: Use existing SRM Components or identify as NEW. A NEW component is one not already identified as a service component in the FEA SRM. Reused Name and UPI: A reused component is one being funded by another investment, but being used by this investment. Rather than answer yes or no, identify the reused service component funded by the other investment and identify the other investment using the Unique Project Identifier (UPI) code from the OMB Ex 300 or Ex 53 submission. Internal or External Reuse?: Internal reuse is within an agency. For example, one agency within a department is reusing a service component provided by another agency within the same department. External reuse is one agency within a department reusing a service component provided by another agency in another department. A good example of this is an E-Gov initiative service being reused by multiple organizations across the federal government. Funding Percentage: Please provide the percentage of the BY requested funding amount used for each service component listed in the table. If external, provide the funding level transferred to another agency to pay for the service.

Row	Agency Component Name	Agency Component Description	Service Type	Component	Reused Component Name	Reused UPI	Internal or External Reuse?
1	Digital Signature Management	Defines the set of capabilities that guarantee the unaltered state of a file.	Security Management	Digital Signature Management			No Reuse
2	Identification and Authentication	Defines the set of capabilities that support obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users.	Security Management	Identification and Authentication			No Reuse
3	Access Control	Access Control - Support the management of permissions for logging onto a computer, application, service, or network; includes user management and role/privilege management.	Security Management	Access Control			No Reuse
4	Video Conferencing	Defines the set of capabilities that support video communications sessions among people who are geographically dispersed.	Communication	Video Conferencing			No Reuse
5	Instant Messaging	Defines the set of capabilities that support keyboard conferencing over a Local Area Network or the internet between two or more people.	Communication	Instant Messaging			No Reuse
6	System Resource Monitoring	Defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications.	Systems Management	System Resource Monitoring			No Reuse
7	Remote Systems Control	Defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment.	Systems Management	Remote Systems Control			No Reuse
8	Software Distribution	Defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components.	Systems Management	Software Distribution			No Reuse
9	License Management	Defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications.	Systems Management	License Management			No Reuse
10	Email	Defines the set of capabilities that support the transmission of memos and messages over a network.	Collaboration	Email	Email	009-00-02-10-01-0009-00	Internal
11	Education / Training	Education / Training - support the active building of employee competencies, to include the range of training from professional development to general awareness training.	Human Resources	Education / Training			No Reuse
12	Computers / Automation Management	Defines the set of capabilities that support the identification, upgrade, allocation and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities.	Asset / Materials Management	Computers / Automation Management			No Reuse
13	Facilities Management	Defines the set of capabilities that support the construction, management and maintenance of facilities for an organization.	Asset / Materials Management	Facilities Management			No Reuse
14	Program / Project Management	Defines the set of capabilities that manage and control a particular effort of an organization.	Management of Processes	Program / Project Management			No Reuse
15	Change Management	Defines the set of capabilities that control the process for updates or modifications to the existing documents, software or business processes of an organization.	Management of Processes	Change Management			No Reuse
16	Requirements Management	Defines the set of capabilities that gather, analyze and fulfill the needs and prerequisites of an organization's efforts.	Management of Processes	Requirements Management			No Reuse
17	Configuration Management	Defines the set of capabilities that control the hardware and software environments, as well as documents of an organization.	Management of Processes	Configuration Management			No Reuse
18	Invoice / Requisition Tracking and Approval	Defines the set of capabilities that support the identification of where a shipment or delivery is within the business cycle.	Supply Chain Management	Invoice / Requisition Tracking and Approval	Invoice / Requisition Tracking and Approval	009-00-01-01-01-0001-00	Internal
19	Ordering / Purchasing	Defines the set of capabilities that allow the placement of request for a product.	Supply Chain Management	Ordering / Purchasing	Ordering / Purchasing	009-00-01-01-01-0001-00	Internal
20	Procurement	Defines the set of capabilities that support the ordering and purchasing of products and services.	Supply Chain Management	Procurement	Procurement	009-00-01-01-01-0001-00	Internal
21	Inventory management	Defines the set of capabilities that provide for the balancing of customer service levels with inventory investment.	Supply Chain Management	Inventory management	Inventory management	009-00-03-10-02-0001-00	Internal
22	Network Management	Defines the set of capabilities that monitor and maintain a communications network in order to diagnose problems, gather statistics and provide general usage.	Organizational Management	Network Management			No Reuse
23	Call Center Management	Defines the set of capabilities that handle telephone sales and/or service to the end customer.	Customer Relationship Management	Call Center Management			No Reuse
24	Customer / Account Management	Defines the set of capabilities that support the retention and delivery of a service or product to an organization's clients.	Customer Relationship Management	Customer / Account Management			No Reuse
25	Surveys	Defines the set of capabilities that are used to collect useful information from an organization's customers.	Customer Relationship Management	Surveys			No Reuse
26	Customer Feedback	Defines the set of capabilities that are used to collect, analyze and handle comments and feedback from an organization's customers.	Customer Relationship Management	Customer Feedback			No Reuse
27	Voice Communications	Defines the set of capabilities that provide telephony or other voice communications	Communication	Voice Communications			No Reuse
28	Virus Protection	Virus Protection - Provides anti-virus service to prevent, detect, and remediate infection of government computing assets.	Security Management	Virus Protection			No Reuse

5. To demonstrate how this major IT investment aligns with the FEA Technical Reference Model (TRM), please list the Service Areas, Categories, Standards, and Service Specifications supporting this IT investment. FEA SRM Component: Service Components identified in the previous question should be entered in this column. Please enter multiple rows for FEA SRM Components supported by multiple TRM Service Specifications. Service Specification: In the Service Specification field, Agencies should provide information on the specified technical standard or vendor product mapped to the FEA TRM Service Standard, including model or version numbers, as appropriate.

Row	SRM Component	>Service Area	Service Category	Service Standard	Service Specification (i.e., vendor and product name)
1	Instant Messaging	Service Access and Delivery	Access Channels	Wireless / PDA	Blackberry
2	Email	Service Access and Delivery	Access Channels	Wireless / PDA	Blackberry
3	Voice Communications	Service Access and Delivery	Access Channels	Wireless / PDA	Blackberry
4	Identification and Authentication	Service Platform and Infrastructure	Support Platforms	Platform Dependent	Microsoft Active Directory
5	Video Conferencing	Service Platform and Infrastructure	Hardware / Infrastructure	Network Devices / Standards	Polycom Viewstation FX
6	Instant Messaging	Service Access and Delivery	Access Channels	Collaboration / Communications	Blackberry Server
7	Email	Service Access and Delivery	Access Channels	Collaboration / Communications	Blackberry Server
8	Voice Communications	Service Access and Delivery	Access Channels	Collaboration / Communications	Blackberry Server
9	Email	Service Access and Delivery	Access Channels	Collaboration / Communications	Microsoft Exchange Server 2003
10	System Resource Monitoring	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	Net IQ
11	Education / Training	Service Platform and Infrastructure	Support Platforms	Platform Dependent	UMT
12	Digital Signature Management	Component Framework	Security	Certificates / Digital Signatures	Tumbleweed
13	Access Control	Service Platform and Infrastructure	Support Platforms	Platform Dependent	Microsoft Active Directory
14	Remote Systems Control	Service Platform and Infrastructure	Support Platforms	Platform Dependent	MicrosoftSMS
15	Software Distribution	Service Platform and Infrastructure	Support Platforms	Platform Dependent	MicrosoftSMS
16	License Management	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	Confignia
17	Computers / Automation Management	Service Platform and Infrastructure	Support Platforms	Platform Dependent	MicrosoftSMS
18	Facilities Management	Service Platform and Infrastructure	Support Platforms	Platform Dependent	Microsoft Visio
19	Program / Project Management	Service Platform and Infrastructure	Support Platforms	Platform Dependent	Microsoft Project
20	Change Management	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	TeamTrack
21	Requirements Management	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	TeamTrack
22	Configuration Management	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	TeamTrack
23	Invoice / Requisition Tracking and Approval	Service Platform and Infrastructure	Delivery Servers	Application Servers	iProcurement
24	Ordering / Purchasing	Service Platform and Infrastructure	Delivery Servers	Application Servers	iProcurement
25	Procurement	Service Platform and Infrastructure	Delivery Servers	Application Servers	iProcurement
26	Inventory management	Service Platform and Infrastructure	Delivery Servers	Application Servers	Peoplesoft
27	Network Management	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	Spectrum
28	Call Center Management	Service Platform and Infrastructure	Delivery Servers	Application Servers	Peregrine
29	Customer / Account Management	Service Platform and Infrastructure	Support Platforms	Platform Dependent	Microsoft Active Directory
30	Surveys	Service Platform and Infrastructure	Delivery Servers	Application Servers	Peregrine
31	Customer Feedback	Service Platform and Infrastructure	Delivery Servers	Application Servers	Peregrine
32	Virus Protection	Service Platform and Infrastructure	Software Engineering	Software Configuration Management	McAffee VirusScan

6. Will the application leverage existing components and/or applications across the Government (i.e., FirstGov, Pay.Gov, etc)?: yes

6.a. If yes, please describe.: The IT Infrastructure Consolidation Investment will be a transport vehicle for all FDA related e-gov activities that leverage components across the Government. For example: - Government to Business Portfolio: Business Gateway: Business.gov helps promote FDA's mission by increasing businesses' access to resources that help businesses understand how to produce safe food and medicines. This also houses 113 FDA forms and resources in its Forms Catalog. E-Rulemaking: FDA has established a web site containing information about implementing current rule making programs, as well as posting information on Federal Register notices and regulatory proposals. - Government to Government: Grants.gov: HHS has implemented the Grants.gov functionality in all 11 OPDIVs including FDA which provide a single location to publish grant (funding) opportunities, to apply for grants using common forms, processes and systems. - Lines of Business: Federal Health Architecture line of Business: provides common health related vocabularies and technology standards through increased information sharing amongst HHS OPDIVs (including FDA) which will assist in decision making and in the delivery of HHS services (i.e. health science research, disease prevention, food and drug safety, medical preparedness for bio-terrorism and other emergencies). Additionally, the Consolidated Infrastructure investment leverages internal applications that include HHS Mail, and several modules within UFMS for procurement, purchasing and invoicing.

PART THREE

RISK

You should perform a risk assessment during the early planning and initial concept phase of the investment's life-cycle, develop a risk-adjusted life-cycle cost estimate and a plan to eliminate, mitigate or manage risk, and be actively managing risk throughout the investment's life-cycle.

Answer the following questions to describe how you are managing investment risks.

1. Does the investment have a Risk Management Plan?: yes

1.a. If yes, what is the date of the plan?: 2007-05-16

1.b. Has the Risk Management Plan been significantly changed since last year's submission to OMB?: yes

1.c. If yes, describe any significant changes:: Technology Obsolesence from an aging infrastructure has become a high risk that could potentially degrade infrastructure services and impact day-to-day operations. Mitigation efforts include virtualization wherever appropriate, as well as replacements and upgrades as funding permits. The current risk plan is used as a tool to manage risk by continuously identifying mitigation strategies and adjusting cost and schedule where appropriate. The lifecycle costs for this invesment have been risk adjusted.

COST & SCHEDULE

1. Was operational analysis conducted?: yes

1.a. If yes, provide the date the analysis was completed.: 2007-07-31

What were the results of your operational analysis?: Results: Performance averaged over the last 12 months for a few of our key infrastructure services (*outside of scheduled maintenance): - 98% network availability * (met SLA target) - 95% server availability * (exceeded SLA target of 90%) - 99% email administration server availability * (met SLA target)) - 99% Blackberry availability * (met SLA target) - 4.61 customer satisfaction with Help Desk support (exceeded SLA target of 4.5, based on a 1.0-5.0 scale) - 4.6 customer satisfaction for IT Training (exceeded SLA target of 4.5, based on a 1.0-5.0 scale) All service level agreements have been met and several exceeded. Technology refresh issues are being addressed through virtualization efforts, replacement and upgrade of devices when funding permits, and IT and business management discussions. Operational analysis is conducted weekly, summarized and distributed monthly to managers, Center IT Directors, Customer Council, and Management Council (Commissioner and Center Directors).