| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less. | 95% | 95% | 89% |
| 2 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 90% | 90% | 83% |
| 3 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | RDS System has no unmitigated high level system vulnerabilities | 0 | 0 | 0 |
| 4 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS website is available to the public. | 95% | 95% | 87% |
| 5 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt | N/A | N\A | N\A |
| 6 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 89% | 95% | 95% |
| 7 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 83% | 85% | 90% |
| 8 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities | 0 | 0 | 0 |
| 9 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure web site is available to the public | 87% | 90% | 95% |
| 10 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of payment request processed within 30 days of receipt | 95% | 95% | 100% |
| 11 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 95% | 95% | 95% |
| 12 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 84% | 90% | 97% |
| 13 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities | 0 | 0 | 0 |
| 14 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public | 90% | 95% | 97% |
| 15 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt | 100% | 95% | 100% |
| 16 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Number of unmitigated high level system vulnerabilities. | 0 | 0 | TBD |
| 17 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of time that RDS website is available to the public. | 95% | 95% | TBD |
| 18 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | 95% | 95% | TBD |
| 19 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
| 20 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | TBD | 90% | TBD |
| 21 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
| 22 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | TBD | 90% | TBD |
| 23 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
| 24 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | TBD | 90% | TBD |
| 25 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
| 26 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | 0 | 3000 | 4237 |
| 27 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | 4237 | 3100 | 3924 |
| 28 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | 3924 | 3100 | TBD |
| 29 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | TBD | 3100 | TBD |
| 30 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 95% | 95% | 97% |
| 31 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 97% | 95% | TBD |
| 32 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 97% | 90% | TBD |
| 33 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | 100% | 95% | TBD |
| 34 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
| 35 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
| 36 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |
| 37 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
| 38 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
| 39 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |
| 40 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
| 41 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
| 42 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |
| 43 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
| 44 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
| 45 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |