| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Productivity | Expand MBD to support the percentage of MMA Low Income Subsidy and Part D enrollment | MBD supports centralized beneficiary data and Drug Card enrollment functions | Low Income Subsidy support operational by 8/1; Auto-assignment operational by 8/30; Part D enrollment in testing by 9/15 | 100% complete |
| 2 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | Implement middleware to support number of on-line queries of beneficiary information, including 270/271 transactions and the ability of Customer Service Reps and Community Based Organizations to query MBD in real time | DA/DBA functions support over 400 CMS databases | Implement middleware to support query functions by 5/2005 | 100% complete |
| 3 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Implement middleware to support number of on-line queries of beneficiary information, including 270/271 transactions and the ability of Customer Service Reps and Community Based Organizations to query MBD in real time | DA/DBA functions support over 400 CMS databases | Implement middleware to support query functions by 5/2005 | Implemented middleware to support query functions |
| 4 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 48 Hours | 36 Hours | TBD |
| 5 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 24 Hours | 12 Hours | TBD |
| 6 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 90% availability | 91% Availability | TBD |
| 7 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 36 Hours | 24 Hours | TBD |
| 8 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 12 Hours | 4 Hours | TBD |
| 9 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 91%availability | 93% Availability | TBD |
| 10 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 24 Hours | 20 Hours | TBD |
| 11 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 4 Hours | 3 Hours | TBD |
| 12 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 93% availability | 95% Availability | TBD |
| 13 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 4 Hours | 3 Hours | TBD |
| 14 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 95% Availability | 97% Availability | TBD |
| 15 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 4 Hours | 3 Hours | TBD |
| 16 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 97% Availability | 98% Availability | TBD |
| 17 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 4 Hours | 3 Hours | TBD |
| 18 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 98% Availability | 98% Availability | TBD |
| 19 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Productivity | Expand MBD to support the percentage of MMA Low Income Subsidy and Part D enrollment | MBD supports centralized beneficiary data and Drug Card enrollment functions | Low Income Subsidy support operational by 8/1; Auto-assignment operational by 8/30; Part D enrollment in testing by 9/15 | 100% complete |
| 20 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Implement middleware to support number of on-line queries of beneficiary information, including 270/271 transactions and the ability of Customer Service Reps and Community Based Organizations to query MBD in real time | DA/DBA functions support over 400 CMS databases | Implement middleware to support query functions by 5/2005 | 100% complete |
| 21 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Implement middleware to support number of on-line queries of beneficiary information, including 270/271 transactions and the ability of Customer Service Reps and Community Based Organizations to query MBD in real time | DA/DBA functions support over 400 CMS databases | Implement middleware to support query functions by 5/2005 | Implemented middleware to support query functions |
| 22 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 24 Hours | 20 Hours | TBD |
| 23 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 20 Hours | 19 Hours | TBD |
| 24 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 19 Hours | 18 Hours | TBD |
| 25 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | System Maintenance | Attain and maintain consistency in beneficiary data provided to CMS partners | Implement 80% of partners | Implement with 90% of partners by 01/2009 | TBD |
| 26 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Enhance user interfaces for internal, external and common medicare environment | Implement 80% | Implement 90% | TBD |
| 27 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Record Retention | Percent increase in Data Archiving | 75% increase | 85% increase | TBD |
| 28 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | System Maintenance | Attain and maintain consistency in beneficiary data provided to CMS partners | Implement 90% of partners | Implement with 95% of partners by 01/2011 | TBD |
| 29 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Record Retention | Percent increase in Data Archiving | 85% increase | 95% increase | TBD |
| 30 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percent reduction in latency time for responding to eligibility queries for entitlement data | 18 Hours | 17 Hours | TBD |
| 31 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Record Retention | Percent increase in Data Archiving | 95% increase | 97% increase | TBD |
| 32 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Time to respond to a 4Rx inquiry | 3 Hours | 2.5 Hours | TBD |
| 33 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Accessibility | Average time the system is fully available to all system users during a 24 hour period (system uptime) | 98% Availability | 98.5% Availability | TBD |