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Operations and Management of Enterprise Systems

The Division of Enterprise Systems Operations Management (DESOM) is an experienced and customer-focused shared services provider that offers operations and management support for Human Resource (HR) and financial management enterprise information systems, including the Unified Financial Management System (UFMS), HHS Consolidated Acquisition Solution (HCAS PRISM), Property Management Information System (PMIS), an Integrated Time and Attendance System (ITAS), and the Enterprise Human Resource Processing System (EHRP).

UFMS is a Department-wide financial management solution that provides relevant, reliable, and timely financial information to support cost-effective business operations for HHS. UFMS utilizes the Oracle e-Business Suite and includes several custom interfaces and extensions.

EHRP, also known as CapHR, is a leading HR/benefits/ payroll interface system based on PeopleSoft Human Capital Management software that supports the HHS Human Resource Line of Business.

DESOM leverages service delivery and system management frameworks to bring best practices from across the private and public sectors to its customers. Based on extensive federal systems management experience, DESOM has developed customized processes, practices, and tools that address the unique needs of its customer environments.

Services offered include:

  • IT services management, including incident management, change and release management, and configuration management
  • Integrated testing suite, including performance, regression, and security testing
  • Scalable Help Desk assistance with up to 24/7 coverage (additional Tier 3 support for financial and HR systems)
  • IT infrastructure and database management services
  • Application development and support
  • System transformation advisory services, including standup, migration, optimization, and decommissioning
  • Program management, contract, and vendor management support
  • Security management
  • System training
  • Data warehouse system and integrated reporting, utilizing state-of-the-art database technology
  • Application-specific support services, including coordination and interface with internal and external systems such as:
    • GovTrip Travel System
    • Accounting for Pay System
    • Defense Finance and Accounting Service
    • Departmental Contracts Information System
    • Treasury
  • Support of the HHS Chief Financial Officer audit, OPM Agreed-Upon Procedures reviews, Statement on Standards for Attestation Engagements, GAO Federal Information System Controls Audit Manual (FISCAM), and OMB Circular A-123 (Management Accountability and Control) efforts
  • Coordination of end-of-period functions (i.e., pay period, monthly, quarterly, and yearly)

Offered to:

All federal agencies

Performance:

UFMS and HCAS

99.8% of the time, excluding scheduled business/ system maintenance and network outages, financial systems will be available.

95% of critical correspondence (calls/tickets/emails) will be responded to and triaged within one (1) business hour.

95% of high correspondence (calls/tickets/emails) will be responded to and triaged within eight (8) business hours.

90% of deployed change requests, excluding data fixes, will not result in a new incident.

EHRP (CapHR) and ITAS

98% of the time, the CapHR System will be available, excluding scheduled business/system maintenance and network outages.

98% of the time, excluding scheduled business/ system maintenance and network outages, ITAS will be available.

98% of automated standard reports will be delivered within 8 business hours of the established delivery time.

95% of general ad hoc reports will be delivered within eight (8) business hours of the agreed delivery time upon the confirmed receipt of the customer’s request.

95% of critical ad hoc reports will be delivered within four (4) business hours of the agreed delivery time upon the confirmed receipt of the customer’s request.

90% of Help Desk tickets will be created within three (3) business hours of receiving a call or email.

Rate:

UFMS, HCAS, and PMIS

Cost to Operating Divisions (OpDivs) by agreement

EHRP (CapHR) and ITAS

$336.19 per W-2

Contact:

UFMS, HCAS, and PMIS

301-504-3115; ed.klein@psc.hhs.gov

EHRP (CapHR) and ITAS

301-504-3097; gregory.huttman@hhs.gov