The California Area Office (CAO) of the Indian Health Service (IHS) is tasked with providing training and technical assistance to the 46 tribal and urban Indian healthcare programs scattered throughout an enormous geographic area. These healthcare programs provide a myriad of services including; primary and specialty medical care, dental care, behavioral health, pharmacy, and outreach. A cost-effective and efficient system needed to be developed to support customers who are not within the federal security boundary.
After serious consideration and analysis, the development team concluded that the problem is solved by the IHS/CAO Portal System, a collection of discrete online communities that are connected to each other and the IHS website through a common management framework. What differentiates the system from other available technologies is that it requires no licensing or expensive client access licenses; it reaches beyond federal intranets; and it supports the required level of customization.
The CAO Portal System is innovative because it:
- Re-purposes open source software to extend its functionality, specifically with the iterative Ticket Management System
- Fills a gap between federal information systems and our public website
- Creates a collaborative environment which can include both federal and non-federal stakeholders and subject matter experts