Emily’s Enrollment Story: A New Day without Pain

Posted November 18, 2013

Emily, a 28-year-old student in Tennessee, hasn’t had health coverage since spring of 2011. Suffering from both asthma and endometriosis, Emily says that finding coverage at a price that she could afford was difficult.

Ever since she first heard about the Affordable Care Act, she’s been excited for the start of open enrollment.

“What I really wanted to do was find insurance that would cover my surgery [for endometriosis].  I’ve been counting down the days to the opening of the Marketplace.”

What Enrolling Through HealthCare.gov Means to Emily: "I'm so happy that I'm going to get access to affordable health care, especially because I know how hard it is living without it." HealthCare.gov.On October 1, Emily initially encountered problems trying to enroll using HealthCare.gov. Her patience with the site recently paid off when she was able to enroll in a Gold plan for around $125 a month. In addition to meeting her budget, her new coverage will finally cover the surgeries she needs to alleviate the pain caused by her endometriosis.

“I’m thrilled that I’m going to get access to affordable health care, especially because I know how hard it is living without it. It was much more affordable than I thought it would be, and I’ve already received a packet from my health insurance provider with all my details.”

Emily’s new coverage begins on January 1st. Just as it will be for millions of Americans, the beginning of 2014 will also be the start of a new day for Emily—a day when access to quality, affordable health coverage will finally help her alleviate the pain caused by her illness.

“That day means a whole lot to me. It means I get to see a doctor for the first time in a long while. It means the beginning of the end of a period of extremely severe pain. It’s pretty simple. I’m just looking forward to getting relief from the pain I’m in. When I was finally able to enroll, I actually wept.  I took a screenshot so I would never forget the moment.”

There are 4 basic ways consumers can apply for and enroll in Marketplace coverage: Online at HealthCare.gov; Over the phone by calling the 24/7 customer service center (1-800-318-2596, TTY 1-855-889-4325); Working with a trained person in your local community (Find Local Help); or by submitting a paper application through the call center or downloading a copy at marketplace.cms.gov.