Getting Help Enrolling in the Health Insurance Marketplace is Only a Phone Call Away

By Kathleen Sebelius, Secretary of Health and Human Services
Posted October 24, 2013

Over the past three weeks, millions of you have visited HealthCare.gov to see the health coverage options available on the new Health Insurance Marketplace.  This tremendous response confirms that the American people are looking for quality, affordable health coverage. 

To help meet consumer demand, you may have heard that there are four ways to apply for health coverage through the Marketplace. Besides going online, you can use a paper application. You can visit a trained assistor in your community.  And you can call our Call Center at 1-800-318-2596 to apply for health insurance and enroll over the phone, 24/7 (TTY: 1-855-889-4325).  

At the Call Center, we’ve had over 1.6 million calls.  When the President spoke on Monday, we handled over 120,000 calls over the day, our second highest day so far.  And average wait times for calls is less than 30 seconds, and 3 minutes for chats.

To help you with enrolling and accessing coverage, we’ve increased Call Center staffing, and we now have more than 10,000 trained customer service representatives ready and able to handle your calls.  I recently had the pleasure of meeting some of our representatives in Tampa and, today, in Phoenix.  Every member of our Call Center staff is trained to help answer your questions about applying, and I was impressed by their expertise and their enthusiasm.

Whether you just have a question, or are ready to enroll in quality, affordable health coverage, our Call Center representatives can give you the information and assistance you need and want.  Call today at 1-800-318-2596.  Help is just a phone call away.

Marketplace Call Center Infographic