Moving a great idea from conceptualization to execution can be challenging, especially when you want to keep your budget in check. Storyboards can greatly assist in this process, and it’s a tool HHS used to develop new animated videos for StopBullying.gov.
As you know, one of the places we’ve seen a lot of consumer frustration is in their ability to successfully create an account. This issue was identified on October 1 and we’ve made significant progress since then to deliver a much smoother process for consumers.
Working over the weekend with its new management structure in place the HealthCare.gov tech team has put into place fixes to address performance and functionality and will continue to make progress each week.