We’ve made substantive progress over the weekend on HealthCare.gov - implementing updates that will improve the user experience, improve system throughput, and streamline the process for agent/brokers and customer service representatives.
Overnight, the team added a new software release to the site that included dozens of fixes. These fixes focused on categories such as improvements to the user navigation experience and agent and broker processes.
As you know, one of the places we’ve seen a lot of consumer frustration is in their ability to successfully create an account. This issue was identified on October 1 and we’ve made significant progress since then to deliver a much smoother process for consumers.
Working over the weekend with its new management structure in place the HealthCare.gov tech team has put into place fixes to address performance and functionality and will continue to make progress each week.