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  • We’ve made substantive progress over the weekend on HealthCare.gov - implementing updates that will improve the user experience, improve system throughput, and streamline the process for agent/brokers and customer service representatives.

  • Major fixes we’ve put in place over the last three weeks and stories of Americans who are finishing their applications through the site.

  • Two of the metrics by which we are measuring progress for HealthCare.gov are response time and error rate.

  • Improvements and enhancements for HealthCare.gov and the Health Insurance Marketplace continue to advance every day.

  • Overnight, the team added a new software release to the site that included dozens of fixes. These fixes focused on categories such as improvements to the user navigation experience and agent and broker processes.

  • Over the weekend, we made more than two dozen important fixes to the HealthCare.gov application as part of the steps we are taking to improve performance and functionality.

  • This was a week where we made progress, and also ran into some roadblocks that slowed us down. The focus is on working through our punch list, one by one.

  • As part of the “Tech Surge,” we’ve added key personnel from the government and private sector, including expert engineers and technology managers.

  • As you know, one of the places we’ve seen a lot of consumer frustration is in their ability to successfully create an account. This issue was identified on October 1 and we’ve made significant progress since then to deliver a much smoother process for consumers.

  • Working over the weekend with its new management structure in place the HealthCare.gov tech team has put into place fixes to address performance and functionality and will continue to make progress each week.

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