We're on the phone with a 'supervisor' and he's telling us "yes, keep trying each day to get past the 500.300588 error code". He's also saying we can speak with a case manager to see if we can the original 01/01 effective date rather than 02/01 (as a result of all the bologna). HOWEVER, we can't get to the case manager until we get past this error code! GASP!
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