U.S. Flag

Making a difference in how people find health information, today and into the future.

Add new comment

Submitted by Will on
With all the dribs and drabs of good news at the site flowing out, I hope that the staff at HHS is sensitive to the fact that thousands of people are patiently waiting for updates on Identity Verification. Weeks turn into months as the 3-5 business day promises slip by the wayside. I sit frozen at the last step - electronic signature - because some person won't match either my uploaded documents or my physical copies sent to HHS in Kentucky. So I hope that either department staffing can be shifted to help the frozen-out masses, OR if this remains a slow fix, please give a public update on how long this particular problem is likely to persist. I appreciate that you have a big multi-faceted problem on your hands, but there really is no reason why in 2013 a person should have to wait 5+ weeks just to have a driver's license or passport photo confirmed by the people who issue these sorts of things. Thanks.
By submitting this form, you accept the Mollom privacy policy.