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Submitted by Susan on
The system has added an extra person to my account, who apparently cannot be deleted. The "family and household" section lists my daughter twice, with the same birthdate. Then it chokes when I try to input the social security number (which makes sense, because she only is one person with one social security number). I phoned almost daily from October 5th to October 15th, when they were promising that this problem would be fixed tomorrow, tomorrow, tomorrow. When they changed the estimated fix date to November 15, I let it go for a while. I started trying again a few days before November 15th, and again, no dice. Since November 15th, the system has consistently refused to let the phone operators access my account (even though I can see it). I have now spent about 48 hours fighting with the site, and 8 hours (I checked my phone records) on the phone with healthcare.gov, and I still haven't been able to solve this problem, or submit an application. I am trying to be patient, but given that open enrollment ends pretty soon, I am becoming really frustrated. I see no signs of improvement with any aspect of the system since I first accessed it on October 1st.
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