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Submitted by Todd on
Well, as they say, nothing worth having comes easily! I got through the entire process of verifying eligibility. I was able to start to compare and shop plans, but had to go take care of something for a few minutes. When I came back I had been logged out and now when I try to log back in, I'm informed that I have an eligibility notice but no where to view the notice. When I click through under my coverages and applications, it says there is an application pending, which there is not. If I go below that and try to apply, I get to a screen that just hangs. I can't view or compare plans anymore, and I cannot apply for one. I attempted to use online chat help, and I'd be happy to provide you with a screen shot of THAT interaction which was borderline rude. Sorry, but this non-sense about calling so that you can get in to my account to see where I'm getting stuck? No thanks. The reason I'm using the website is because I don't want to spend all day on the phone with someone who is just trying to help me navigate through it. I'm a HUGE supporter of the ACA but this truly is an embarrassment and completely unacceptable.
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