I read another comment saying that they can link an application ID to an online account. Try creating a new account with a new email address and then call phone support. The phone support should also be able to complete your application over the phone. I know of other people who did it this way. They first went to valuepenguin.com to review plans and narrow down their choices. Then they called the phone rep and they completed the application and enrolled them in a plan. The phone reps can answer questions about specific plans too.
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