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Submitted by Frustrated on
I have tried every up-to-date browser under the sun, clearing cache & cookies each time and using multiple userids and emails, the first of which I setup prior to October 1st. One of my attempts has been stuck in the id verification step since the first or second week of October; I had uploaded my drivers license. My id is still not verified. With my more recent attempt (from about a month ago), after I submit my electronic signature, it briefly flashes an Oops error message and returns to my main screen, my profile shows that my ID has been verified. I am never presented with plans to enroll in. So for some of us, it is not merely needing to be pseudo-fluent in the ways of web browser, cacheing and cookies. The app is simply not working correctly and is not user error.
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