I've discovered today that people are stuck in loops because it's not clear what they should do. On the page that asks "what would you like to do?, next to the "View my current applications" heading it says "in progress". Click on "Individual and Family Coverage" underneath the heading. It's a link that will take you to an "Enroll To-Do List" page. On that page you click on the green "Set" button where it says "Select a health insurance plan". Then you'll go to a page to compare and select plans. Those buttons that say "locked" will unlock when you complete the preceding step. After you select a plan you'll click on a green "Confirm" button. You have to complete each step on the "Enroll To-Do List" page. On that page there is a triangle symbol with an exclamation point that says review your application details to resolve outstanding issues. DO NOT click on Application Details, it just takes you back to the "what do you want to do?" page. It's just informational, just proceed through the steps on the "Enroll To-Do List".
Making a difference in how people find health information, today and into the future.