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Submitted by ted on
Here's my story -- on chat and the agent basically hung up on me. [9:51:38 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help. [9:51:41 pm]: Please be patient while we're helping other people. [9:51:46 pm]: Welcome! You're now connected to Health Insurance Marketplace Live Chat. Thanks for contacting us. My name is Danielle. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information. [9:51:55 pm]: Danielle How can I help you with any questions you have today? [9:53:02 pm]: ted I was able to create an account, log in, and finish most of the application process a month ago. Since then, every time I try to log in, I simply get the log in screen, with no messages. (If I use the wrong password, I get an error). I have tried literally hundreds of times, all with the same results. [9:53:59 pm]: Danielle I apologize for any technical difficulties you may be experiencing as you use HealthCare.gov. We know this can be frustrating, and we're working around the clock to improve HealthCare.gov and to make sure your experience with it is a positive one. I will make a note of your feedback. In the meantime, you can still complete an application right now by selecting the following link to download a paper application: http://marketplace.cms.gov/getofficialresources/publications-and-articles/publications-and-articles.html. Choose the application that best fits your needs under "Marketplace Consumer Application." You may also call the Marketplace at 1-800-318-2596 for help with completing an application or to request a paper application by mail. [9:54:57 pm]: ted Ok, so is this a common problem? I see where all sorts of bugs are fixed. Faster response times, etc. But, not even getting a chance to see a response time? [9:55:24 pm]: Danielle There is no time limit. [9:55:29 pm]: Danielle I apologize for the inconvenience. [9:56:05 pm]: ted Is this a common error? Am I seeing what others are, also, or just me? [9:56:44 pm]: Danielle Not just you. [9:57:11 pm]: ted Does it make sense to keep trying, or just give up on the online app? [9:58:00 pm]: Danielle You can apply for coverage through the Marketplace at HealthCare.gov, by mail, or in person. I can also work with you to complete the application and help you compare and choose a plan over the phone. [9:58:06 pm]: ted I mean, once someone sees this error, do they ever log in? [9:58:46 pm]: Your chat session is over. Thanks for contacting us, and we hope we've answered your questions. Have a great day. [9:58:46 pm]: 11/17/2013
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