I've heard from many people that they had success by starting over from scratch with a new username, new password, and new email address. They just ignore the first one that caused many errors and getting stuck in loops. Once they did that they moved right through the application and verification steps. Before they created the new account they deleted their cookies and temporary internet files. I've also heard that internet explorer and chrome browsers are working better than firefox.
Making a difference in how people find health information, today and into the future.