This worked for me. Thanks Glynis. My application was stuck at identity verification after my drivers license and passports were uploaded over a month ago. Today I started over and now I'm almost done - just waiting for the insurance company to get back to me about payment; which I don't expect them to do on a saturday night. As for my old "stuck" account and application, the live chat agent told me to ignore it. Just abandon the stuck account. If you don't access it for 30 days the system will supposedly delete it. I'd rather delete it, but oh well.
Making a difference in how people find health information, today and into the future.