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Submitted by Chuck Bryant on
Here's what would improve my user experience, ( and I'm clearly not the only one in this predicament ) : Review the identity verification documents that have been uploaded and allow us to proceed. I uploaded my driver's license six weeks ago today(6th) and my passport five days later, and my identity verification is still being reviewed. I've been called back by the Advanced Resolution Center twice, and they can provide no resolution other than " keep waiting ".
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