Like many others, I also have been trying since the beginning. Took two weeks to finally get my application in, and now since mid October shows application in progress. Also tells me I have messages, but can't figure out how to retrieve these so called messages. The site tells me I can view my eligibility results, but I click on it and a blank page loads. On line chat was useless as was speaking directly to a rep. She read from a script and couldn't tell me anything I didn't already know. So I continue to try day after day, several times a day with no success. Doesn't know if it makes any difference, but I am in New Jersey.
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