I am having the same issues as you. It keep saying "in progress", verification pending. Over a month 1/2 ago I mailed a copy of the proof of identity to Kentucky and uploaded several times proof of identity. When you go to view your application, my application status reflects INCOMPLETE even though I have filled in all the information. The information entered doesn't get saved. I did the chat thing, called Marketplace, and no one was able to help. I hope all the problems get resolved soon.
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