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Submitted by Pete G on
After repeated failures using the website I used the telephone feature to aid in the application process. My phone application was created on 10/30 and apparently it remains in process ~two weeks with no apparent progress. I have called on several ocassions in an attempt to get a status update. During a conversation on 11/8 I was told the application was complete and my enrollment options were in the mail. I called again on 11/12 because I had not received anything in the mail at which time I was told the application was being reviewed and I would receive a something in the mail within a couple of weeks. So not only does the web site not work but the telephone option is NO better. How can they tout application to enrollment should take ~an hour. Another fine example of good intentions GONE bad.
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