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Submitted by mary on
I got stopped at identity verification. Experian verified my identity over the phone on oct 8 and. 25. That hasn't shown on my account. I uploaded drivers licence on oct 8 after experian verification didn't register. Drivers licence verification has not shown up. Advanced reconciliation team member could not go into my account and override verification. Application I started online is no longer linked on my profile. Did application over phone with ARC on 10 24. But no confirmatioj number available from the arc staff. When called hotline to check on whether application in progress, there is no record of that application
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