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Submitted by James Wimberley on
Could this be something to do with your computer? Have you tried deleting old cookies (programs that need them will reinstal them automatically), checking that cookies are enabled, clearing the history and Internet caches (a freeware tool called CCleaner makes these easy), turning your antivirus off temporarily, creating a new user account on your PC, downloading Firefox or Opera? See also the help pages https://www.healthcare.gov/blog/3-tips-to-remember-when-you-create-a-marketplace-account/ and https://www.healthcare.gov/help/i-am-having-trouble-logging-in-to-my-marketplace-account/
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