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Submitted by JEP on
HELP Why is all communication with the Gov't HC Marketplace one way? When we apply on-line, the system just rejects us. When we call the 800 number we get a polite representative that apologizes, but can't tell us what we need to do or resolve our problem. The only thing they can tell us it to try back later. When we go to "Live Chat", they're also apologetic, but can only tell us to call the 800 number. When we comment and ask questions on this blog, there's no response, just dead silence. When we call Experian, they tell us they can't help us verify our identity, they say they can't help us, we must call the Gov't 800 number. Would someone please let us know what we need to do to resolve issues and move our application forward? The status of my application has been stuck in the "in progress" and my ID verification has been "under review" for FIVE WEEKS. PLEASE!!!!!!!!!!!!! Just tell us what we need to do to get HC insurance. Our current HC plan is being cancelled come Jan 1st and we can't even get a response, any kind of response, "period" from the people running the government HC Market Place. PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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