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Submitted by James Wimberley on
At last, a metric! The error rate. Please update it here every week, not just when it improves. Other possible metrics include: - the number of users stuck for more than 24 hours, broken down by their stage in the application; - the number of form-834 errors reported by insurance firms, - the number of calls to the phone helpline divided by the number of new applications. Can other readers make more or better suggestions?
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