I was stuck in the identity verification black hole for a week before I uploaded a photo of my drivers license. That document went into /dev/null, ie the bit bucket, - nobody is ever going to look at that. The call number claimed it was Experian's responsibility, and Experian said where is your (non existent) reference number. Then the healthcare.gov call center asked me to read off a portion of my profile where the missing reference number should have been, but it was not there. So I was told "Well that's a glitch with the site then." Great that really resolved things. There is just no path to completion, just diversions to provide the illusion that your application is "pending".
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