I suggest that on the Log In page that you draw more attention to the "Having Trouble Logging In" link. It is possible that consumers will have to perform all three tasks to enable their computer to move beyond the Log In "glitch." Early on, I had gone to the this link, but only did the first task. A week went by before I tried again. After completing all three tasks (cookies, clearing cache, etc.) I had no more problems. Could a diagnostic tool be added so that the consumer has to check to see if their computer is able to log in? Sometimes we see these tools used before a webinar to ensure that the computer will be able to have access to the video, audio, etc. of the webinar.
Making a difference in how people find health information, today and into the future.