I agree with most of your points. I agree that a website not functioning should not/cannot be used to attack a policy (irregardless of its many flaws). However, a major difference between Amazon/Google et al. and healthcare.gov lies in the individual mandate associated with the ACA. If one cannot buy his favorite book on Amazon, that is annoying. If one cannot buy health insurance, he's breaking the law. Personally, that makes it unacceptable that the website was designed this poorly. Whether Mrs. Sebelius should step down over this is debatable, however, it is unacceptable that this amount of tax-payers money was spent on a system that does not work (and more importantly, it failed all of its pre-roll-out tests)
Making a difference in how people find health information, today and into the future.