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Submitted by Beth on
Why is the live chat being answered by people in another country? This is an US healthcare act, and questions about how to navigate the web site should not be answered by people that do not live in the US, or are not US citizens. Is the call center being answered by people outside the US? I think the President and anyone involved in making the decision to contract out the live chat outside the US should be ashamed of themselves. In addition, with the high unemployment rate in the US its a crime that these jobs did not go to residents of the US. I printed out the chat I had last night and have sent it to several TV stations. I'm sure if Americans knew that their questions were not being answered by other Americans they would be appalled as I am. A small town Mid-western.
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