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Submitted by Stacy English on
PLEASE FIX YOUR SUBSIDY CALCULATOR. I am an agent and try to submit about 10 applications a day. So far we have not been able to write even one single family. When we put in that a 5 year old has a $0 income, it says they should be on Medicaid. That is NOT correct. If the household income for a family of 3 is $30,000, they should all get a subsidy... not just the parents. YOUR CALCULATOR NEEDS TO BE RESET TO USE A HOUSEHOLD INCOME AND NOT AN INDIVIDUAL INCOME. UNTIL THIS HAPPENS NO FAMILIES WILL BE ABLE TO BUY INSURANCE THROUGH YOUR WEBSITE. We have turned in dozens of appeals (as suggested by your customer service agents and have not heard back on a single one of them.) Please help by fixing your calculator to show household (and not individual) income. Thank you.
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