All this sounds just great, wonderful, pressing ever forward towards modern technology. Ah, yes your websites, your strategies, transparencies..all the while moving past the demographic that should truly count. The ten of thousands that are not so tech savvy don't have computer and some even if they had access wouldn't know where or how to begin. I work in healthcare I see it everyday, patients and their families caught up in the hustle and bustle of MODERN TECHNOLOGY, where patient care and customer service take a back seat to bureaucracy. Until healthcare providers get out of the offices and away from the computers, start getting out into the communities teaching and helping people manuver through the maze we call the healthcare system, start truly advocating for the people we serve, all your strategic plans, videos, and blogs don't amount to a hill of beans. "PEOPLE FIRST"
Making a difference in how people find health information, today and into the future.