But with this new technology, also goes a price, a high one, the loss of a human voice on the phone. It is good to put all on autodrive, but the human touch is needed in certain areas, most of us are very tired of computer prompts and pushing 1.........In fact, the revenues from the utility companies, is vast, hirering a few hundered information operators would do for a start. Return respect and common sense. Man, is not a nu8mber./ Just my opinion. it is called "dehumanization"
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