U.S. Flag

Making a difference in how people find health information, today and into the future.

HealthCare.gov: 3.7 million visitors this week

Site Tags: 
Friday, December 6, 2013

Today, we are providing weekly metrics on the stability and performance of HealthCare.gov.

As of noon today, more than 3.7 million consumers have visited HealthCare.gov this week (from midnight Sunday until noon Friday) to learn about their health insurance options, create an account, learn about financial help, compare options and select a plan.

This week, the site remained stable and experienced no unscheduled downtimes.   The average error rate was 0.77% and response time averaged well under 1 second, two of our key metrics in determining site performance.

The queuing system was deployed twice this week, once on Monday morning when our operations team monitoring traffic patterns saw response times slow and error messages rise for users in the process and once on Tuesday, proactively, in advance of the President’s remarks on health care.

During these two periods more than 16,000 consumers were put into the new queuing system to request an email notification on when to come back to the site. All were invited to come back in on the same day. Over 93% of those people who did receive the email to come back in did return and had high levels of engagement across the site, browsing 30% more pages and spending 15% longer on the site.

We have made progress. But as we have said, this is an iterative process.  We will continue to perform scheduled maintenance to the site.  During these maintenance windows the Marketplace will be offline and there will be periods when the federal data services hub will also be unavailable. These schedule maintenance windows are done during off-peak hours and designed to increase the consumer experience and functionality of the website. This weekend, CMS is scheduled to perform maintenance in the usual 1-5 AM windows.


This post is no longer accepting comments. If you want to learn more about the Affordable Care Act, please visithhs.gov/healthcare. If you have question about or need assistance with health insurance enrollment, please visithttps://www.healthcare.gov/contact-us/.

Join the Conversation


Submitted by Jeff on
i too removed one and see the "Sorry, we weren't able to find your application." after i got kicked off 1/2 way thru. at one point i saw that it was. for some reason, "inactive" so i fixed that and still same "Sorry, we weren't able to find your application." Takes a lot of time to figure out the site. 7 days left. Also i cannot get thru on the phone.
Submitted by J on
Hi. I randomly found this post by searching for "Sorry, we weren't able to find your application." on google. I'm having the same problem on the healthcare.gov site. Did you ever get this problem resolved?
Submitted by Glynis on
Use the new 'see plans before I buy' button on the home page to view the plans available. You won't see the subsidy credit applied to them but you will be able to see all the details of the plans. You can also go to valuepenguin.com or healthsherpa.com and they will show the plans with the subsidy and details as well. Then you can call them back and tell them what plan you want and they can complete the enrollment.
Submitted by Denise on
Application ID: Date: 2013-12-06 20:17:19Sorry, an error has occurred. Please try again. If that doesn't work, log out and wait 30 minutes then try again. Error ID:500.300588 I have encountered this for nearly 3 days. I am on the last confirm plan step. If you have some news on getting this confirm plan bug worked out I and others would be grateful for an update as live chat and phone support are completely unable to help and giving mixed information. Been a looooooooog (weeks worth) process to get to this confirm plan step, would be really nice to get it taken care of. In my case, present insurance expires Jan 1. Will feel much better when I have paid premium and KNOW I am insured. Thanks! A continued supporter of ACA but very tired and frustrated with the process...
Submitted by Wendy on
Same thing is happening to me. After initially enrolling in October and failing to get the subsidy issue sorted until December, then muddling through all the plan options I finally decided upon a plan and was trying to get this done and off my mind. This error is at the last stage and there is a week until the 23rd Dec deadline for us to get insurance by Jan 1st. Please sort this, I am sure there are thousands like us trying. I see on the news about low enrollment, well, duh.
Submitted by Vivian on
Us too. We've been experiencing the same error ID for over a week now and have also not been able to get help. We are at the same step in the application process as well. Have you had any success since?
Submitted by Robert on
You can call the 800 number and complete the application over the phone.
Submitted by Glynis on
have you tried removing that application and starting over? Other people have also had success after creating a new account with a new user name, new password, and different email address before creating a new application. make sure you delete your cookies and restart your browser before doing either of those things.