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Hundreds of Improvements

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Wednesday, November 27, 2013

As part of our ongoing efforts to make improvements to HealthCare.gov, we continue to focus on the need to build capacity and fix software bugs.

Increasing capacity has largely been a function of enhancing the hardware side of HealthCare.gov so that it is reliable, scalable and recoverable. To do this, we have added server capacity, improved database functionality, and swapped out directory components.

Software fixes have also been an important part of our work. Our development and testing teams, working 24 hours a day, seven days a week, have made hundreds of improvements to system software on both the front-end, which faces consumers, and the back-end, which helps the site operate efficiently. Just last night, we implemented another round of software fixes.

As a result, there are now improvements that:

·        Make it easier for agents-brokers to find applications for consumers.

·        Made the user interface more intuitive for consumers by:

o   Improving display of “Plan Results”

o   Properly display spouse or domestic partner information

o   Allowing consumer to more flexibly enter tax information in the system.

All these fixes have greatly enhanced the ability of consumers to use the site to shop for and enroll in health plans that meet their needs. The site is better today than it was on Oct. 1.  We are on track to meet our goal of having the site work for the vast majority of users by the end of the month. To be clear, Nov. 30 does not represent a “re-launch” of the site. It is not a magical date.  There will be times after Nov. 30 when the site, like any web site, does not perform optimally. And work will continue after Nov. 30 to make further improvements.

Because of the numerous upgrades in software and hardware over the last month, on Dec. 1, HealthCare.gov will be able to handle approximately 50,000 users at the same time and more than 800,000 users a day. However, if there are extraordinarily high spikes in traffic, which exceed the site’s capacity, consumers will be put in a new advanced queuing system that allows them to be notified via email when they can return at a later time. If the site does experience high spikes in volume, as we saw in the first few days of October, we will recommend that consumers consider visiting the site during off-peak hours in the mornings, evenings or on weekends. 

Again, we are seeing improvements week over week with lower error rates and faster response times. Our work will continue so that every American who wants it, can access and enroll in affordable, high quality health coverage.

 

This post is no longer accepting comments. If you want to learn more about the Affordable Care Act, please visithhs.gov/healthcare. If you have question about or need assistance with health insurance enrollment, please visithttps://www.healthcare.gov/contact-us/.

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Comments

Submitted by john on
The administration has until midnight...... ain't gonna make it, are you Julie. You should have a little talk with Barry.
Submitted by I got through! on
If you are experiencing multiple glitches with an old application, by all means, START OVER! I had a much better experience starting over with a new username, new password and new e-mail address. Clear out cookies and re-start your browser and try again. Everything went much smoother and faster and my ID was verified instantly this time. I know how frustrating this has been, I experienced all of the glitches with the old application and decided to start over. This time, I made it through the whole application process, got signed up and already have my new insurance cards. Just in time, too, as my old individual plan will be discontinued Dec. 31. Good luck....Sincerely!
Submitted by help on
i cant get throu
Submitted by Bob Smith on
Thank you for your hardwork to get the site running. I have healthcare but 40 million people don't. Hopefully soon, people will see the affordable care act for what it is...a significant step forward for the American people. I hope you had a chance to enjoy some of thanksgiving day cheer. THANK YOU!!
Submitted by Kathy on
Still getting Error ID:500.806 when I try to set my tax credit. Every time I call, either the system is down or they could not get past the error either. One healthcare.gov call center rep told me it was something I did wrong and she didn't know what I did to mess it up. I explained to her nicely that an error code is on HER side of the program, not mine. I was insulted. I haven't called back since and if this isn't working by Tuesday, I'm making a THIRD application, even though this one already went through. I will sit here until it is finished and not give up.
Submitted by Upendra on
Even if the site improves to our expectation enrollment will not be spectacular as premiums are way high even for the employed ones. Just signing up that does not cover much when in need will be really frustrating. People are looking at penalty amount rather than premiums to save money. Don't put people in a catch-22 situation and play into the hands of those who want to scrap the law altogether.
Submitted by Liz on
Since the beginning of the application period when the website launched, I've tried desperately to create an account. It took 2 wks for me to successfully create a profile. For the past 6 wks, I've tried several times to complete that part of the process so I can receive some options & prices. This entire time I've received nothing but a message telling me that the process is not complete until I submit proof of my identification to Experian. I've done that 4 times & verified that the file has been successfully received. I have NEVER received anything in my e-mail allowing me to continue. Experian is a CREDIT REPORTING BUREAU specializing in credit services, marketing services, decision analytics, & consumer services. They had no business obtaining a contract "proving" someone is who they say they are. If Homeland Security would be allowed to verify IDs, I doubt I would have this problem. The form ID I've been using is my US passport. Please fix this ongoing error so I can at least get some idea of the potential costs for coverage. I haven't had insurance coverage of any kind for the past 11 yrs.
Submitted by Jungle Jim on
What separates the vast majority from the vast minority???I seem to a member of the vast minority unable to completely enroll. I would like someday to become a member of the vast majority before I give up trying. It almost feels like I'm lost in a jungle of glitches trying to find my way out!
Submitted by sam on
I'm stuck on "there's a problem getting the plans information"If the site doesn't have that info. and I can't get it either, THEN WE DO HAVE A PROBLEM!!!!!!!!!!!!!!!!
Submitted by Simon on
Why not post a line graph of website traffic/hour so users can help distribute the load themselves?
Submitted by John on
No other website in the world requires this. Amazon.com doesn't lock up and I'm sure eBay also has over 50,000 concurrent users. Your workaround of being queued to return, or accessing off-peak hours isn't something that should be expected in 2013 on the internet.
Submitted by Glynis on
Amazon doesn't lock up? It did for me on Friday when I was trying to purchase something. I couldn't get through PayPal either. So I just logged out and waited until later. It happens to every site. And they go down unexpectedly too.
Submitted by A supporter on
Thank you people who are now working on the site for the last 2 months!!! It's just a shame you guys were not involved from the beginning!! The progress in the last 2 months has far surpassed what was done the previous 3 years.!! I have to wonder if the ones working on this for three years are still around or involved?? Keep up the great work so HOPEFULLY this thing can survive. Thanks again.
Submitted by Jesus on
It is not working at all! How many computer scientist does it take to change a light bulb?
Submitted by robbie on
Boy wait till GOP and tea party people get back from one of their many vacations.They are going to be screaming repeal at the top of their voices.Really I don't blame them after the product we been presented. Hopefully the President can keep the Dems. intact or it may all go down. The people in charge of this for three years either wanted it to fail or had no idea of what they were doing in the first place. They most likely took the money and ran!!! I have to wonder though, what happens to the people who get these policies, cancels their old policy, and the whole thing falls apart.Wow, I hate to think what a mess that would be. But the Replubicans and tea party would love it!!
Submitted by Priya on
I made a 2nd application (the original application from October is stuck beyond repair and no one has called me back from my escalation request despite 2 weeks of regular follow-up) and now the new application is also stuck. Specifically, we are married filing joint and I am trying to enter income information for the 2 of us and it won't correctly calculate the total. Initially, it got stuck asking me whether my 2014 income is the same as 2012 and wouldn't allow me to proceed. I finally got past that and I am stuck again. For example, I entered 35,000 for me and 0 for my wife and it adds the numbers up and comes to 0 and asks me to "Save and Continue". I don't want to save and continue else I am afraid it will assume 0 income and send us to Medicaid. How does it add 35,000 and 0 and come up with 0 for annual income? I know have 2 separate applications, both stuck and no one to help me proceed.
Submitted by Glynis on
You have to enter the information exactly the way the example shows it.
Submitted by RmRSnren on
It is a shame that all policies on this site do not have all the insurance company information attached. Without the specifics of each policy you can't really tell what you are applying for! Really you would have thought this info. would have been a main priority. After 3 years to prepair and this is what the results are!! Considering all the improvements done over the last 2 months (they are practically rebuilding the whole site) what the heck did they do in the previous 3 years but waste time and tax payer money.!! The ones who presented this failed fiasco on Oct.1 should be exposed and made to pay for their incompanience and complete failure to produce!!!!
Submitted by Lisa on
Wanted to add if the call representative says to keep trying and one of the reasons why the website may not be working for you is because of the number of people trying, the keep trying just means more people overwhelming the website. Just like the more people calling the representative. When asked what happens after Dec 23 deadline when you can't sign up. Keep trying.
Submitted by Lisa on
Update. Logged in again. Again for the millionth time get to income and system is down same exact spot. Live chat it's a glitch or too many people using the site she can't do anything. Call and see if they can pass the glitch. Call told a 10 minute wait at 9 minutes disconnected. Call again 15 minute wait. Get a representative. She takes a few pieces of information and gets on guess what the website and guess what she gets to the same spot I get too and system down. I understand system down because of too many people, however that doesn't usually happen in the same exact spot each time. Her answer try again at off times ( I tried morning, noon, late night, early morning) and I can call 24 hours a day, accept when I call they can't do anything so what's the point except to keep them busy and knowing their system still stinks Nov 30 still not working.
Submitted by Rob again on
Man I hate to keep complaining but this process has been one block after another. I want this to succeed as much as anyone, not just for me but for all who need insurance, Most of the policies I've veiwed do have high deductables which may be a problem for some. I found one that suits my needs, has 0 deductable, but cost a little more. But it's way less than I'm paying now for cobra. If I can only get past error 500.300588 I may finally get enrolled!!!
Submitted by RMR on
11/30/2013 Here we go again; Man on the phone said I am almost done enrolling.; We can't get past error# 500.300588; The man said it was a tech, issue; He said to keep trying; I've tried and tried with the same result; So close, so far away, so very frustrating; If I was getting paid by the hour trying to enroll I would be pretty rich; Whoever said this thing was ready for prime time should be axed for sure!!
Submitted by GK on
I can not view my eligibility results. Clicking the link only brings me to a blank page or doesn't do anything at all. Frustrated.
Submitted by Anonymous on
As of 11/30/13 at 9:13AM 1. I still cannot view my eligibility results, "Sorry we can not find that page at healthcare.gov" page is displayed when I try to view my eligibility results. 2. I still cannot view my marketplace notices. 3. Call center told me nothing can be done until website is fixed.
Submitted by Pat on
Your documentation is very informative. Hopefully, people of interest will read these updates, and understand that much time is required when researching these insurance plans. Continue to listen to those who are really wanting this ACA Law and website to function properly because it is the right thing to do for so many Americans.

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