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A Technology Surge for HealthCare.gov

Tuesday, October 22, 2013

Today, we are announcing key steps the Department is taking as part of a tech surge to continue to improve the consumer experience on HealthCare.gov. 

First, I am very pleased to announce we are bringing management expert and former CEO and Chairman of two publicly traded companies Jeff Zients on board to work in close cooperation with our HHS team to provide management advice and counsel to the project.  Jeff has led some of the country’s top management firms, providing private sector companies around the world with best practices in management, strategy and operations.  He has a proven track record as Acting Director at the Office of Management and Budget and as the nation’s first Chief Performance Officer.  Working alongside our team and using his rich expertise and management acumen, Jeff will provide short-term advice, assessments and recommendations. 

We’ve also brought in additional experts and specialists drawn from within government, our contractors, and industry, including veterans of top Silicon Valley companies.  These reinforcements include a handful of Presidential Innovation Fellows.  This new infusion of talent will bring a powerful array of subject matter expertise and skills, including extensive experience scaling major IT systems.  This effort is being marshaled as part of a cross-functional team that is working aggressively to diagnose parts of HealthCare.gov that are experiencing problems, learn from successful states, prioritize issues, and fix them. 

In addition to our efforts to ramp up capacity and expertise with the country’s leading innovators and problem solvers, we have secured additional staff and commitments from our contractors, including CGI, the lead firm responsible for the federally facilitated marketplace technology.  They are providing and directing the additional resources needed for this project within the provisions of their existing contract. 

We will continue to keep you updated on our progress on improving HealthCare.gov.  As we work to fix the site, we encourage Americans to continue to sign up for quality affordable coverage in four ways: by phone, online, by-mail and in person.  Millions of Americans are already benefitting from the law, through increased benefits like preventative care at no additional costs and drug discounts for seniors.  We believe the product of the law – affordable health insurance – is good, but we won’t stop until every American who wants it gains access to these new options for care.


This post is no longer accepting comments. If you want to learn more about the Affordable Care Act, please visithhs.gov/healthcare. If you have question about or need assistance with health insurance enrollment, please visithttps://www.healthcare.gov/contact-us/.

Join the Conversation


Submitted by Bobby Gladd on
I have to wonder what is the ratio of procurement proposal writers and lawyers at CGI Federal to actual programmers. These people need to be banned from further federal contracting work.
Submitted by Matt on
Submitted by Andy on
Submitted by Molly on
No spin. This is a disaster and should be handled like a disaster. This is computer science, not political science. IMO Healthcare.gov should have a press conference everyday (7 days a week) saying what they accomplished in the last 24 hours and what they expect to acomplish in the next 24 hours. Healthcare.gov needs to have another due date, 11/15/13. By 11/15/13, Americans should be able to buy health insurance online in the ACA. Healthcare.gov needs to map out milestones to meet until 11/15/13. The spokesman needs to be a nerdy computer person, not a politician. No spin. Healthcare.gov could make a big improvement by letting users browse health insurance plans anonymously, getting a ballpark estimate on their monthly premiums, with consideration of age, family size, income, smoking, all metal levels. Very similiar to the Kaiser subsidy calculator. Get if done.
Submitted by Kimberly Jackson on
Submitted by Danielle on
Why wasn't this done in the first place? Cheaper, more effective to do it right than to do it over!
Submitted by James E. Polk on
How much will is cost to bring in Mr. Zients, "additional experts and specialist", all of these additional staff and commitments from contractors?
Submitted by Anonymous on
Submitted by Linda Merrell on
Excellet news! The more we stay informed and able to educate others,- press, advocates and consumers, the controversy should subside. Thank you.
Submitted by Bradc on
It's not affordable. People are losing coverage they liked. (The President lied) and finding out that policies cost more and cover less. You're reducing earning power and making people choose family over paying a mortgage. You can use Zients to put lipstick on your pig but the fundamentals of the law are doomed to kill the middle class.
Submitted by Dan on
WHen will people like you wake up and realize it's the insurance companies, not the government that is screwing you over. They can keep renewing existing policies, with all their exclusions and limitations intact, until 12/31/13. They chose to take advantage of a convenient scapegoat to drop plans and boost premiums. And by the way, policies that meet the requirements of the ACA INCREASE what's covered. Stop getting your "facts" from Rupert Murdoch (Australian!) and read some newspapers and magazines across the political spectrum. Then make a rational decision. If you don't make the effort, you'll end up stupid.