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More on how We’re Improving HealthCare.gov

Wednesday, October 23, 2013

Over the last few days, we’ve shared updates with you on our tech surge and the steps we’re taking to ensure that HealthCare.gov gets better.  Starting tomorrow and moving forward, we will also provide updates through regular blogs and CMS press telebriefings.  We know how critical affordable health coverage is, and as I’ve committed, we won’t stop improving the site until every American who wants it gains access to these new options for care.

Today, we wanted to share an infographic that provides a snapshot of where we are—including technical issues we’re addressing and solutions that our team is putting into place to improve the consumer experience on HealthCare.gov.  Please take a moment to look and feel free to share the graphic with anyone you know that may have questions about the site in your own social networks.

We are committed to continuing to update you on our progress as we improve the site. As always, your feedback is critical to this process. Please feel free to submit comments about your experience, either complimentary or critical, at https://www.healthcare.gov/connect/

Tech Surge Problems & Solutions Infographic

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Submitted by Jennifer on
Thanks for the update.. The average american only has an 8th grade education and the site is fairly complex - so thank you for providing the call in option so that the most vulnerable can gain access as well.
Submitted by Christine Malloy on
Have you thought about user error in this rollout. In my experience in implementing new systems, user error is a major factor.what is your strategy to address user error. The other potential is sabotage. Very possible by hate groups who want to see system fail. Go offense and stop playing defense
Submitted by Tina on
Just wanted to share that I have very different experiences on the site based on the browser I use. It works okay for the most part on Internet Explorer. It does not work at all on Google Chrome (sign in and see a blank page). The page was a strange array of letters and numbers when I tried to use Firefox. You guys probably already know this. Anyway, thanks for all that you're doing to get it fixed!
Submitted by Boris Kalkona on
Thank you madam Secretary for your efforts
Submitted by Jasmine on
Why should people believe any of this?? HHS is clearly not trustworthy, transparent, or reliable. This is just meaningless nonsense to try to make people feel better and say "we're fixing it! were fixing it!" but we have no idea if anything's actually being fixed. I'm pretty sure it'll take months to fix everything on such a massive website and database system.
Submitted by John on
Nice to have the alternative ways to enroll, but in order to get the Tax Credit, must still go through the Exchange, so don't gain much by the alternative ways.
Submitted by Sarah on
The other ways to enroll count as going through the Exchange.
Submitted by Ruben on
I'm a family physician with a large practice. I consider myself well informed about ACA. It's surprising to me see how most physicians don't understand the ACA. Most of them are informed by the talking points is those opposed to the ACA. I believe you should make a point to educate us since we have access to a huge population and people listen to us. Keep your hard work. I want ACA to be a success!
Submitted by Gary on
There is a QUICK FIX for the website's problems. Put up 4 or 5 copies of California's well-functioning website. This will be quicker and cheaper than anything else you can do. Please forward this to Jeffrey Zients. [Contact informatoin withheld for privacy]
Submitted by Dan on
How much MORE money will be spent on this fiasco to assuage the EGO of King Barack and Princess Sebelius?