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Continued Improvements to HealthCare.gov

Monday, October 28, 2013

CMS is working through the punch list of items to improve the HealthCare.gov marketplace functionality. 

This weekend, Terremark, the company that operates the data center that hosts the HealthCare.gov website and the Data Services Hub, experienced a failure in a networking component that brought down network connectivity to the site, and other web sites as well.  We are pleased to say that Terremark resolved their outage issues last night, and as of 7:00 AM this morning, the Data Services Hub is functioning smoothly.  We continue to test one piece of the system impacted by the outage and are working as quickly as possible to allow consumers to again access the online application and enrollment tools on HealthCare.gov.

Working over the weekend with its new management structure in place the tech team has put into place fixes to address performance and functionality and will continue to make progress each week.  This nerve center for technical operations is diagnosing problems and making quick decisions with developers and vendors to analyze, troubleshoot, prioritize and resolve issues in real time.

This team has put in place enhanced monitoring and instrumentation tools for HealthCare.gov -- providing us with data that enables us to get a high level picture of what's going on in the Marketplace application and enrollment process.  We are now better able to see how quickly pages are responding, and measure how changes improve a user's experience on the site.  We’re also getting information on which parts of the application are causing the most errors--enabling us to prioritize what we fix next.

The following items were recently released into production in order to improve the user experience:

  1. We’ve tuned configurations to various system components to improve site responsiveness.  This has increased performance across the site.  As an example, viewing and filtering health plans during the online shopping process now responds in seconds, not minutes.
  2. We’ve resolved issues with how eligibility notices are presented to consumers so that those now display properly at the completion of the application process. 

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Comments

Submitted by Dizzy on
I'd be so fired & probably sued if I delivered crap like this to my client.
Submitted by Jordan on
It isn't about being able to register. I registered weeks ago, but the log in doesn't work. Even if you are registered when you put in your log in info the site just reboots you back to the log in page
Submitted by James on
What a mess.
Submitted by Diana on
Why can't paper applictions be sent out? I asked for one and was told it would take 10 buisness days. It's been well over that time and I stil have not recieved it. I completed a 2 hour one on the phone and I feel like we should have qualified as our income for a family of 4 is only 55,663.00 a year as my husband hasn't had an income raise in 13 years. I tried asking for an appeal only to find out someone has to call me back in esclation dept. but when that person called back they had no clue of how to help us and was told our application was canceled! Seems like there are more problems than just the website access and fuctioning issues. I think there are some employee issues as well. Just another example of the right hand has no clue what the left hand is doing or even how to fix it.
Submitted by Elizabeth on
Thank you Mr President and Secretary Sebelius for the ACA. I know it will be a great success! Hang in there
Submitted by Elizabeth O'Connor on
You are doing GREAT while being grilled today. The work you are doing for all of us is so amazing! Thank you for rolling out the ACA. I know without a doubt that the ACA will be so wonderful for us all. Keep up the good work. Don't give up!!!
Submitted by Karl on
I am HUGE HUGE supporter of the Affordable Care Act. However, I have called two times to discuss my application to make adjustment on my estimated AGI number for 2014 and was told I would get a call back -- but Mr. Obama and Ms. Sebelius despite PROMISES NO ONE HAS CALLED ME BACK. You need to have integrity with your word -- If you tell someone you will call back then call back. DON'T MAKE PROMISES you can't keep. I understand there may be issues, but you need to have integrity wih your WORD. Tell it like it is and ban the word "Glitches" in all future communications. I am a strong supporter of the Affordable Care Act but you need to focus up!
Submitted by What A Joke on
BROKEN! SNAFU!! So typical of government these days.
Submitted by Donald on
How can we be sure that the information being sent to the insurance companies after someone "enrolls" at the end of the application and shopping steps accurately reflects the choice the user made on the website? Is there any confirmation (via printable pdf ) of the name and term of the policy purchased provided immediately, for the user to fall back on in order to correct mistakes that might be related to failure to transmit the enrollment to the insurance company or due to data corruption in the transmission.
Submitted by Dee on
Users cannot login at 9:00am Wed morning exactly when HHS Secretary Sebelius is being sworn in to testify before the House Energy and Commerce Committee. One would think that there would be an effort to have the system up at this time, rather than providing further cannon fodder for criticism by the committee.

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