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New Technologies for Web Usability Testing

Monday, November 19, 2012

HHS has a long history of conducting user tests of our websites to improve the user experience. Our two fully equipped usability laboratories are in constant use, testing not only HHS websites but conducting test for other departments across the federal community.

The increased use of mobile platforms, from tablets to smart phones, created new challenges for usability testing. Specifically, how do we record swipes and finger tips on a handheld device? Why, turn to the Web, of course, and soon enough we identified several promising gadgets. We selected two of the more promising; to find out how they measure up, read the results of our testing.

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