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Responsive Design and the New Medicare.gov

Monday, September 24, 2012

The Centers for Medicare and Medicaid Services (CMS) launched a major redesign of the Medicare.gov website making content more accessible and easier for beneficiaries, their families, and caregivers to understand.

Blog Medicare Homepage

This redesign represents three major milestones:

  1. Mobile: The redesign of Medicare.gov is our first full dive into mobile-friendly web design. We are using "responsive design" which is a new approach to web design that allows us to provide an optimal viewing experience on any device. This allows us to support traditional desktop PCs, tablets, and smartphones all from one URL and code base. That is, there is not a separate mobile or M-Dot website, but Medicare.gov itself is fully optimized when viewed on a mobile device.
  2. Working Better: The migration of Medicare.gov to the Percussion content management system means that for the first time, all of CMS' public websites are managed using the same system. This greatly increases efficiencies and allows us to reuse the same management processes across all of our websites.
  3. People First: This redesign fully embraced the principles of good web management and governance. It is the result of more than two years of research, design, and development work by CMS. Using call center questions, website analytics, and online survey results, CMS identified top user tasks including finding out what Medicare covers, cost and coordination of benefits information, and finding Medicare drug and health plans.

These changes take us strongly in the direction laid out in the Federal CIO's Digital Government Strategy. And the Digital Strategy will be a key driver of all of our web initiatives over the next 12-18 months.

Help us field test our site. Visit Medicare.gov on a smartphone or tablet and let us know what you think! What do you like and what can we work to improve?

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Comments

Submitted by Anonymous on
Looks greta and user friendily.
Submitted by Anonymous on
Remember you are dealing with older Americans with older eyes and folks it would be most helpful if the tiny print on some of the items were actually big enough to read. Thank you for asking and have a great day. [name withheld for privacy]
Submitted by Anonymous on
...this is definitly a step in the right direction...
Submitted by Anonymous on
you spent a lot of money on design and research that could have been used to pay claims and keep cost down. Yaaah, good going.
Submitted by Anonymous on
Wow looks great and will be user friendly.
Submitted by Anonymous on
Well done. The new site is working great on my new iPhone 5.
Submitted by Anonymous on
I am all for just one web site that works on all platforms as long the web page is clean and not overly cluttered, and at the same time not having to click infinite times paging thru many layers of popups.
Submitted by Anonymous on
MUCH BETTER BUT LACKS ADEQUATE INFORMATION FOR PATIENT APPEALS. MANY OF OUR PATIENTS WHAT TO APPEAL THEIR DENIALS. VERY DIFFICULT TO LEAD THEM IN THE RIGHT DIRECTION. EVEN SEARCH DOES NOT BRING UP APPROPRIATE INFORMATION ON PATIENT APPEALS. PATIENTS HAVE THE RIGHT TO APPEAL SO IT SHOULD BE EASIER FOR THEM TO THE FORM AND DIRECTIONS.
Submitted by Anonymous on
Good idea and should be useful
Submitted by Anonymous on
just wondering how much this cost? The people who need this information are elderly and most do not even understand how to use the internet or a mobile device. Hard to see how "helpful" this could really be to them! What a wast of money
Submitted by Anonymous on
Thanks for the helpful information! I would never have discovered this on my own!

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