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Making a difference in how people find health information, today and into the future.

Putting People First

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Tuesday, September 4, 2012

Digital Strategy. The new buzzword. A fancy way (in government-speak) of saying we’re going to manage the Web strategically; cut loose our content, work better and put people first. We have a start, but we have miles to go, and we need you to help guide the way.

The concept rocks! But it demands serious change. We need your ideas. We need to ask your opinion. And we will listen.

HHS is fortunate. We are a leader in much of what the new Digital Strategy embraces. Click the four tabs above to see some of our initial efforts. From making cancer information available on smartphones to creating APIs that let people learn about influences on health in their communities; from creating one-stop shopping for critical information to opening our content to persons with disabilities, we are putting people first.

Beneath each tab, we ask you to tell us what you think, and to suggest next steps. Our goal is to provide public health information—any time, any place and on any device—so it’s available whenever and wherever you need it.

Your comments will be posted. People will be invited to post thoughts and ideas and you are encouraged to respond to others' comments. We want and need a dialogue. And then we’ll close the loop, explaining how your collective comments—along with the metrics we collect on user experience—have impacted and influenced our work.

Much more to come. Please return often and engage with us! We have a rare opportunity to create a new web paradigm—one that draws people in, even as we let our content out. Please let me know what you think as we expand this new way of doing our digital business.

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Submitted by Anonymous on
Instead of focusing on medicating symptoms, provide information on how to cure the common ailments/diseases.
Submitted by Anonymous on
Kudos to HHS for proactively embracing the digital age - it is very much appreciated! I greatly favor the "app" approach for access and for reporting Medicare fraud (and WASTE). I believe that report filings would significantly inrease if one could make a report "now" as opposed to having to waiting for computer access.
Submitted by Anonymous on
I'd be interested to find out what kind of research you do to create a focus for your one-stop-shops. If the site doesn't already exist and the content is scattered across various office sites and is not customer oriented, how do you know what users will be looking for? I love the idea of topic sites and would love to hear more about what you have done to create a plan for these types of sites.
Submitted by Anonymous on
You say the health department is a leader but only provide four examples of what you've done... some of which is required by law. Not saying it's not true but maybe provide more information about what sets this department apart. We need leaders but almost just as importantly we need concrete solutions/ examples.
Submitted by Anonymous on
But with this new technology, also goes a price, a high one, the loss of a human voice on the phone. It is good to put all on autodrive, but the human touch is needed in certain areas, most of us are very tired of computer prompts and pushing 1.........In fact, the revenues from the utility companies, is vast, hirering a few hundered information operators would do for a start. Return respect and common sense. Man, is not a nu8mber./ Just my opinion. it is called "dehumanization"
Submitted by Anonymous on
I would "keep it simple". All communications need to be : Up to date, clearly stated, direct and simple. I do not think (although other people might disagree)cancer information or any health care information (unless an emergency) need be introduced through a cell phone, for many reasons which I will not go into. However, what is needed: Insurance information, clear, precise,set side by side for easy comparison. These are starters that, I beleive, need recognition. Thank you for your time.
Submitted by Anonymous on
WE need an app that coaches high school kids on the steps they need to take to be college ready at graduation. For example, they need to know which high school classes are required and the time frame for taking them. They need to know the process for taking SATs etc and how best to prepare and if they can be retaken etc. For many students who would like to be the first person in their family to attend college, these key steps are unclear and they wait too long into their high school years to get started. A app could also remind them to obtain and document their community service hours and highlight how these hours fit into the college application process. Seems very do-able to develop such an app - maybe a few amazing kids could take this on with adult supervision!? Thank you A mom of a 16 yo and a 12 yo
Submitted by Anonymous on
Would really like to see the peer review process opened up at NIH and also the results of the research paid for by taxpayers made available real-time to the public for further research
Submitted by Anonymous on
I think individual attention is a much better way of doing business.
Submitted by Anonymous on
Many seniors do not have computers or smart phones. How do you intend to reach them? Is cyber crime going to hack into these files too?