People First Articles
The test of an effective digital strategy comes during a crisis. For the department charged with protecting the health and human services of the nation, Superstorm Sandy presented HHS with one of our most serious tests in recent memory.
We are putting the principles of the digital government strategy into practice at HealthCare.gov by making consumer-friendly improvements to our email newsletter efforts.
HHS recently presented on its Voice-of-Consumer (VOC) Tool to the Federal Web Managers forum. We use this tool to collect feedback from site visitors on their overall experience.
We have a law telling us we have to use plain language. We have a Digital Strategy that compels us to. And so plain language officially shifts from a "nice to have" to "must have." It's time to get on the plain train.
A big part of “People First” is customer feedback. Maby of the HHS websites ask, “Was this page helpful?” and seek feedback on your user experience. We use that information to make our websites better. On Digital Strategy, we’re asking you for ideas, and we’re listening. That’s what “People First” is at its core.
HHS is leading the effort to build topic-based consumer websites that bring the best, most relevant content from across the federal government together in one place. Suggest the next topic website.