The Centers for Medicare & Medicaid Services’ Center for Consumer Information and Insurance Oversight (CCIIO), part of the Department of Health & Human Services (DHHS), provides national leadership in setting and enforcing standards for health insurance that promote fair and reasonable practices to ensure that affordable, quality health coverage is available to all Americans. The center also provides consumers with comprehensive information on coverage options currently available so they may make informed choices on the best health insurance for their family.
Steve Larson is the Director of CCIIO. Liz Fowler is the Deputy Director for Policy and the Deputy Director for Operations position is currently vacant. CCIIO has four deputy directors each of whom runs one of the main offices of CCIIO: oversight, consumer support, insurance programs, and health insurance exchanges. For more information, see CCIIO Functional Statement and CCIIO Organization Chart (PDF - 22 KB).
The Office of Oversight
This office is responsible for implementing, monitoring compliance with, and enforcing the new rules governing the insurance market and the new rules regarding the Medical Loss Ratio. It is also responsible for rate review at the federal level and for assisting states in cracking down on unreasonable rate increases.
The Office of Insurance Programs
The Office of Health Insurance Exchanges
This office is responsible for writing the policies and rules governing the health insurance Exchanges, establishing and implementing planning grants to states, and providing oversight for the health insurance Exchanges.
The Office of Consumer Support
This office compiles and maintains data for healthcare.gov, providing a tool to consumers to help them find the health insurance options that best suits their needs. Consumer Support is also responsible for administering the Consumer Assistance Grant program for states and setting up the new rules that will allow consumers to appeal decisions made by their health plans.